What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.
|Seamless||Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered||Single customer view across all non-voice channels|
|Convenient||Customers can switch between real time and asynchronous||Allow for FMR (first message resolution) even on new channels|
|Personal||Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference||The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console|
|Automation Embedded||Lightning quick resolutions with no wait time||Best man machine collaboration for unparalleled CX|
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.