We help brands achieve RoI and cost savings with an omni-channel digital experience

What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.

Digital Deflection

Happier Customers and Superior Cost Benefits

Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.

CustomerBrand
SeamlessDoesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you coveredSingle customer view across all non-voice channels
ConvenientCustomers can switch between real time and asynchronousAllow for FMR (first message resolution) even on new channels
PersonalAllow for conversations that are personalised, and carry the inbuilt CX of the channel of preferenceThe CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Automation EmbeddedLightning quick resolutions with no wait timeBest man machine collaboration for unparalleled CX

Case Studies

6 Steps to develop customer service strategy
6 Steps to Develop a Robust Customer Service Strategy
6 Steps to Develop a Robust Customer Service Strategy 760 600 Admin

Today’s customers expect nothing less than perfection from businesses, especially when it comes to customer service. A report by American Express indicated 7 out of 10 consumers say they have spent more money to do business with a company that delivers great service. Having a reliable and effective customer service strategy can help reduce customer…

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Improve First Response Time with 5 simple ways
5 ways you can Improve First Response Time (FRT)
5 ways you can Improve First Response Time (FRT) 760 600 Admin

Fast and immediate responses in customer service is no longer an expectation, it’s the norm now. Customers understand their value to a business, so they expect businesses to ensure they have a great experience. The financially beneficial strategy that businesses can take at this moment, is to make customer service convenient and accessible. According to…

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