We help brands achieve RoI and cost savings with an omni-channel digital experience

What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.

Digital Deflection

Happier Customers and Superior Cost Benefits

Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.

Customer Brand
Seamless Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered Single customer view across all non-voice channels
Convenient Customers can switch between real time and asynchronous Allow for FMR (first message resolution) even on new channels
Personal Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Automation Embedded Lightning quick resolutions with no wait time Best man machine collaboration for unparalleled CX

Case Studies

COVID Customer service
Customer service during the time of Corona!
Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 - 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest.…

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Review Management
Location Review Management- 10 Ready Templates
Location Review Management- 10 Ready Templates 1024 403 admin

  Solution Guru @Simplify360 - 10 min read Location reviews and review management are important for brands increasingly – both for SEO and to engage with reviews from brick and mortar stores. This includes local listings such as Facebook Reviews, Google Business reviews, Tripadvisor and Zomato. Replying to reviews is key for brand reputation and…

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