We help brands achieve RoI and cost savings with an omni-channel digital experience

What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.

Digital Deflection

Happier Customers and Superior Cost Benefits

Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.

CustomerBrand
SeamlessDoesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you coveredSingle customer view across all non-voice channels
ConvenientCustomers can switch between real time and asynchronousAllow for FMR (first message resolution) even on new channels
PersonalAllow for conversations that are personalised, and carry the inbuilt CX of the channel of preferenceThe CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Automation EmbeddedLightning quick resolutions with no wait timeBest man machine collaboration for unparalleled CX

Case Studies

Customer Service Automation Image
Beginner’s Guide to Customer Service Automation
Beginner’s Guide to Customer Service Automation 760 600 Admin

Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs.  Now that personalization and humanization of automated customer service is not a significant concern, the only thing…

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What is the Difference between Social Listening and Social Media Monitoring
Difference between Social Listening and Social Monitoring
Difference between Social Listening and Social Monitoring 1024 808 Admin

No! The difference between Social Listening and Social Media Monitoring is not just semantics. The two terms are often used interchangeably, but they are two different strategies that fulfill separate requirements altogether. What is Social Listening and Social Media Monitoring? Social Listening Social Listening is collecting data from social media mentions and customer conversations online…

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