We help brands achieve RoI and cost savings with an omni-channel digital experience

What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.

Digital Deflection

Happier Customers and Superior Cost Benefits

Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.

CustomerBrand
SeamlessDoesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you coveredSingle customer view across all non-voice channels
ConvenientCustomers can switch between real time and asynchronousAllow for FMR (first message resolution) even on new channels
PersonalAllow for conversations that are personalised, and carry the inbuilt CX of the channel of preferenceThe CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Automation EmbeddedLightning quick resolutions with no wait timeBest man machine collaboration for unparalleled CX

Case Studies

Social media and Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups 1024 724 Admin

Solution Guru@ Simplify360 - 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business using social media to get help and a quick response. In the olden days businesses…

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Customer Experience Trends 2021
7 Customer Experience trends we will see in 2021
7 Customer Experience trends we will see in 2021 1024 724 Admin

Solution Guru@ Simplify360 - 6 mins read 2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer Experience is critical for any business’s success. Monitoring…

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