| Customer | Brand |
|---|
| Seamless | Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered | Single customer view across all non-voice channels |
| Convenient | Customers can switch between real time and asynchronous | Allow for FMR (first message resolution) even on new channels |
| Personal | Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference | The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console |
| Automation Embedded | Lightning quick resolutions with no wait time | Best man machine collaboration for unparalleled CX |
|
