- By Channel
- By Need
By Business Type
- Resource Center
What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.
|Seamless||Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered||Single customer view across all non-voice channels|
|Convenient||Customers can switch between real time and asynchronous||Allow for FMR (first message resolution) even on new channels|
|Personal||Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference||The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console|
|Automation Embedded||Lightning quick resolutions with no wait time||Best man machine collaboration for unparalleled CX|