What customers’ desire from an experience standpoint is oftentimes cost prohibitive for brands. But Simplify360’s in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.
Customer | Brand | |
---|---|---|
Seamless | Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered | Single customer view across all non-voice channels |
Convenient | Customers can switch between real time and asynchronous | Allow for FMR (first message resolution) even on new channels |
Personal | Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference | The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console |
Automation Embedded | Lightning quick resolutions with no wait time | Best man machine collaboration for unparalleled CX |
Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered
Customers can switch between real time and asynchronous
Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference
Lightning quick resolutions with no wait time
Single customer view across all non-voice channels
Allow for FMR (first message resolution) even on new channels
The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Best man machine collaboration for unparalleled CX