WhatsApp for Business

With 1.5 billion users, WhatsApp is an all permeating messaging platform. Simplify360’s CX first integration now allows brands to send out messages, undertake customer service and embed bots seamlessly into the WhatsApp platform

Laxmi Khatiwada, Co-founder, Simplify360

 

Private and Secure Customer Messaging 

 

    • WhatsApp enabled end-to-end security
    • Real time and asynchronous messaging

 

Embedded Intelligent Automation

 

    • SLA based routing engine
    • Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
    • Proven  AI based NLP and NLG engine for pushng  marketing content

 

In-built Omni-channel view with other care channels

 

    • Integrated other digital engagement channels to get a seamless Omnichannel view
    • Best in class cross channel continuity
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