With 1.5 billion users, WhatsApp is an all permeating messaging platform. Simplify360’s CX first integration now allows brands to send out messages, undertake customer service and embed bots seamlessly into the WhatsApp platform
Laxmi Khatiwada, Co-founder, Simplify360
Private and Secure Customer Messaging
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- WhatsApp enabled end-to-end security
- Real time and asynchronous messaging
Embedded Intelligent Automation
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- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
- Proven AI based NLP and NLG engine for pushng marketing content
In-built Omni-channel view with other care channels
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- Integrated other digital engagement channels to get a seamless Omnichannel view
- Best in class cross channel continuity