- Real time and asynchronous messaging
- SLA based routing engine - Inbuilt AI for specific use cases and also AHT/headcount reduction year on year Proven AI based NLP and NLG engine for pushing marketing content
-Integrated other digital engagement channels to get a seamless Omnichannel view Best in class cross channel continuity
With 45B daily messages and a strong China presence, WeChat has a unique customer base like none other. With S360’s integrated system, you can engage with your WeChat customers, create and add Chatbots and use for a robust brand engagement.