Empowering conversational intelligence in integrated Customer Experience with WeChat

Empowering conversational intelligence in integrated Customer Experience with WeChat

With 45B daily messages and a strong China presence, WeChat has a unique customer base like none other. With S360’s integrated system, you can engage with your WeChat customers, create and add Chatbots and use for a robust brand engagement.
Rohit Gupta, CEO, Simplify360

Private and Secure Customer Messaging

- Real time and asynchronous messaging

Embedded Intelligent Automation

- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
Proven AI based NLP and NLG engine for pushing marketing content

In-built Omni-channel view with other care channels

-Integrated other digital engagement channels to get a seamless Omnichannel view
Best in class cross channel continuity

WeChat for Business @ Simplify360

Integral part of our “instant messenger “suite that includes WhatsApp, WeChat , Line & Viber

Completely integrated with digital conversations across other digital touch points such as social, email and SMS

Reduces overall cost per translation as part of digital deflection -Up to 50% cost savings where brands don’t use Instant messaging and 15% where they use it without our inbuilt efficiency metrics – qualify with research

Here is what our customers say about us!

Rohit Gupta CEO, Simplify360

With 45B daily messages and a strong China presence, WeChat has a unique customer base like none other. With S360’s integrated system, you can engage with your WeChat customers, create and add Chatbots and use for a robust brand engagement.

    Be more accessible and delight your customers with Wechat as a support channel