With 45B daily messages and a strong China presence, WeChat has a unique customer base like none other. With S360’s integrated system, you can engage with your WeChat customers, create and add Chatbots and use for a robust brand engagement.
Rohit Gupta, CEO, Simplify360
Private and Secure Customer Messaging
-
- Real time and asynchronous messaging
Embedded Intelligent Automation
-
- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
- Proven AI based NLP and NLG engine for pushing marketing content
In-built Omni-channel view with other care channels
-
- Integrated other digital engagement channels to get a seamless Omnichannel view
- Best in class cross channel continuity