With 45B daily messages and a strong China presence, WeChat has a unique customer base like none other. With S360’s integrated system, you can engage with your WeChat customers, create and add Chatbots and use for a robust brand engagement.
Rohit Gupta, CEO, Simplify360
Private and Secure Customer Messaging
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- Real time and asynchronous messaging
Embedded Intelligent Automation
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- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
- Proven AI based NLP and NLG engine for pushng marketing content
In-built Omni-channel view with other care channels
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- Integrated other digital engagement channels to get a seamless Omnichannel view
- Best in class cross channel continuity