With over 1 billion users, & covering a unique market spread, Viber is a world leading messaging platform. If your organisation operates from regions where Viber has a large footprint, managing it centrally is of key importance
Laxmi Khatiwada, Co-founder, Simplify360
Private and Secure Customer Messaging
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- Viber enabled end-to-end security
- Real time and asynchronous messaging
Embedded Intelligent Automation
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- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
- Proven AI based NLP and NLG engine for pushng marketing content
In-built Omni-channel view with other care channels
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- Integrated other digital engagement channels to get a seamless Omnichannel view
- Best in class cross channel continuity