Empowering conversational intelligence in integrated Customer Experience with viber

Empowering conversational intelligence in integrated Customer Experience with viber

With over 1 billion users, & covering a unique market spread, Viber is a world leading messaging platform. If your organisation operates from regions where Viber has a large footprint, managing it centrally is of key importance
Laxmi Khatiwada
Co-founder, Simplify360

Private and Secure Customer Messaging

- Viber enabled end-to-end security
- Real time and asynchronous messaging

Embedded Intelligent Automation

- SLA based routing engine
- Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
- Proven AI based NLP and NLG engine for pushng marketing content

In-built Omni-channel view with other care channels

- Integrated other digital engagement channels to get a seamless Omnichannel view
- Best in class cross channel continuity

Viber for Business @ Simplify360

Integral part of our “instant messenger “suite that includes WhatsApp, weChat , Line & Viber

Completely integrated with digital conversations across other digital touch points such as social, email and SMS

Reduces overall cost per transaction as part of digital deflection -Up to 50% cost savings where brands don’t use Instant messaging and 15% where they use it without our inbuilt efficiency metrics – qualify with research

Here is what our customers say about us!

Laxmi Khatiwada Co-founder, Simplify360

With over 1 billion users, & covering a unique market spread, Viber is a world leading messaging platform. If your organisation operates from regions where Viber has a large footprint, managing it centrally is of key importance

    Be more accessible and delight your customers with viber as a support channel