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The Complete Twitter Manaagement Platform - Respond, Analyze and Automate

Engage and understand your customers on Twitter through Simplify360!

Twitter chat screen

The Complete Twitter Manaagement Platform - Respond, Analyze and Automate

Engage and understand your customers on Twitter through Simplify360!

Twitter chat screen

Integrate Twitter as a social media customer service channel on our platform.

Twitter support ticketing system
Twitter support ticketing system

Monitor and Respond to messages

Monitor and respond to comments, mentions from your customers and respond to their messages. Monitor tickets at different stages and get customized alerts according to your needs.

Intuitive Ticketing System

Monitor the number of tickets at different stages to ensure smooth workflow through our AI based ticketing system. A peek in the number of inbound messages could be an indicator of any issues or due to a successful effort or campaign.

Twitter Omnichannel interface

Schedule and Publish posts on Twitter

Schedule and publish posts for Twitter with our omnichannel platform. Set a social calendar and auto publish posts, with a view of all your post content in one place. Take Bulk actions to respond to Tweets that are irrelevant.

Faster Resolutions with ChatBots

Provide 24/7 support with ChatBots and never keep a customer waiting. Auto-respond to customers after business hours. Set alerts and escalations based on situation and sentiment, witness a seamless transfer of tickets from bot to human agents.

Twitter Omnichannel interface
Twitter analytics and insights
Twitter analytics and insights

Collaborative Workflow Process

Make sure Tweets are consistent and manageable with streamlined workflow, collaboration has never been more effortless. Our Auto-tagging system and task flow helps agents prioritize important tweets and prevent replication of tasks.

Robust Analytics

With our weekly comprehensive reports, get a bird eye view of customer sentiment and interactions across all accounts and individual Twitter accounts. Identify your best performing content and fan growth by digging deep into dynamic Twitter reports.

Integrate Twitter Management for Great Customer Experience

End-end encryption

Automated chat routing

Live chat interactions

Multiple Languages Supported

Automated alerts to teams and agents

Sentiment Analysis

Why Simplify360?

Simplify360 is an Omnichannel Platform that allows businesses to manage their responses and customer interactions across all channels, social media, messaging channels, review sites and much more, from one place.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.

We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.

A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.

Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!

Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!

For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.

As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.

    Here is what our customers say about us!

    Slide Mi NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide Toyoto-logo NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Here is what our customers say about us!

    Slide Mi NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide hyundai-removebg-preview NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Manage all your Twitter activities from one platform