Twitter Management for Businesses

Engage and understand your customers on Twitter through Simplify360!

Twitter Management for Businesses

Engage and understand your customers on Twitter through Simplify360!

Integrate Twitter as a social media customer service channel on our platform.

Monitor and Respond to messages

Monitor and respond to comments, mentions from your customers and respond to their messages. Monitor tickets at different stages and get customized alerts according to your needs.

Intuitive Ticketing System

Monitor the number of tickets at different stages to ensure smooth workflow through our AI based ticketing system. A peek in the number of inbound messages could be an indicator of any issues or due to a successful effort or campaign.

Schedule and Publish posts on Twitter

Schedule and publish posts for Twitter with our omnichannel platform. Set a social calendar and auto publish posts, with a view of all your post content in one place. Take Bulk actions to respond to Tweets that are irrelevant.

Faster Resolutions with ChatBots

Provide 24/7 support with ChatBots and never keep a customer waiting. Auto-respond to customers after business hours. Set alerts and escalations based on situation and sentiment, witness a seamless transfer of tickets from bot to human agents.

Collaborative Workflow Process

Make sure Tweets are consistent and manageable with streamlined workflow, collaboration has never been more effortless. Our Auto-tagging system and task flow helps agents prioritize important tweets and prevent replication of tasks.

Robust Analytics

With our weekly comprehensive reports, get a bird eye view of customer sentiment and interactions across all accounts and individual Twitter accounts. Identify your best performing content and fan growth by digging deep into dynamic Twitter reports.

Integrate Twitter Management for Great Customer Experience

End-end encryption

Automated chat routing

Live chat interactions

Multiple Languages Supported

Automated alerts to teams and agents

Sentiment Analysis

Why Simplify360?

Simplify360 is an Omnichannel Platform that allows businesses to manage their responses and customer interactions across all channels, social media, messaging channels, review sites and much more, from one place.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

    Here is what our customers say about us!

    Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Here is what our customers say about us!

    Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Manage all your Twitter activities from one platform