Monetising Data from Across Channels
Machine Learning Based Auto-text Classification
Web, Automatically tag and categorize your feedback in real-time and at scale. Group millions of data related to your brands into buckets that make sense to you and the issues you are looking to solve. Simplify360 has hundreds of pre-trained models for many industries, that allow to categorize as much of the data as possible and as accurately as possible.
Custom & Centralised Text Analytics
Let our team of data scientists help you to obtain high accuracy results by training your custom text classifier or extractor. We can help create custom topic classification for your industry needs and use cases. Consistent and trained models allow you to look at all your data- public or internal with the same lens.
Listen & Connect
to Every Conversation from Any Source. Whether it’s data that you have collected in the S360 system or from various sources like Email, chat, surveys, Social Interactions, Review OR from your private data source within the organization. With our simple integrations we allow you to analyse and understand all your data points in a single place.<
Business Benefits – of an ML based text classification System
- Eliminates hours of tagging efforts for you/your teams.
- Tag your tickets based on topic, issues, intent, sentiment or priority. Let your support team use this to help you team prioritize, route and respond with the most effective response.
- Allow your product team to understand trending customer requests, issues and opinions over time.
- Ready Dashboards for different roles.
- Ready to integrate with your data lake, customer management platform and more!
- Enterprise Integration Architecture
- Intelligent Automation
Our marquee Media & Entertainment customer preferred our machine classification module to leading VOC vendors because of the instant reduction in manual effort in creating cross channel case disposition reports!
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