#SocialCRM

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Providing Better Customer Service by Asking the Right Questions
Providing Better Customer Service by Asking the Right Questions 700 300 admin

Asking the right questions is as important as providing quick customer service, to earn customer loyalty. The journey to providing great customer experience starts with a few questions, some asked by the customer and some by the brand. These questions are especially effective towards bettering the customer experience touchpoints and starting a process towards providing […]

Enterprise Level Advertising to be Introduced on WhatsApp
Enterprise Level Advertising to be Introduced on WhatsApp 150 150 admin

If you were one of the believers of WhatsApp being ad free forever, your dream is about to be shattered. There was a time when WhatsApp had almost mocked Facebook for being filled with ads, leave no space for privacy. In one of the statements, WhatsApp’s spokesperson had quoted “These days companies know literally everything […]

HOW TO BUILD LOYAL CUSTOMERS OUT OF ONLINE SHOPPERS?
HOW TO BUILD LOYAL CUSTOMERS OUT OF ONLINE SHOPPERS? 150 150 admin

It’s festive season and online shopping sites are buzzing with new collections in every category. Customers are constantly comparing and making choices, selecting one site over the other, one brand over the other, trying to strike the best deal. In fact, all online shopping sites are constantly running campaigns, related to sales and offers to […]

Simplify360 Sets up Sales Office in Delhi, On-boards OneClick Technologies as a Partner
Simplify360 Sets up Sales Office in Delhi, On-boards OneClick Technologies as a Partner 150 150 admin

NEW DELHI, September 7, 2017: Simplify360, leading social customer service platform, announces the opening of its new branch office in Delhi, for better market access and coverage. As an opening stunt, Simplify360 has on-boarded OneClick Technologies, a premium software solution provider for knowledge management and customer experience management, as a full-time partner. Simplify360’s operations out of the new […]

Why do Brands Need Social Listening in 2017?
Why do Brands Need Social Listening in 2017? 150 150 admin

Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller brands extract much more from social media. Image Source: Automotive Social Most brands today […]

Social CRM Benchmarking: Brand Innovations
Social CRM Benchmarking: Brand Innovations 150 150 admin

Every brand is trying to make a mark on social media by innovating endless ways to make their customers happy. This ranges from simply providing faster solutions for customer issues to being creative and coming up with offers or freebies for the customers. The fever of providing great customer service to achieve customer delight is […]

Social CRM Metrics You Need to Measure
Social CRM Metrics You Need to Measure 750 300 admin

You might be doing a lot of activities on social media, including social crm, but how do you know whether you are doing it right or not. Therefore, you need to measure your performance by keeping track of various metrics. Numbers are the only proof you will have in the end, to prove your success […]

Social Media campaigns that worked versus failed in 2017
Social Media campaigns that worked versus failed in 2017 150 150 admin

A “Social Media Campaign” is a coordinated marketing effort to reinforce or assist with a business goal using one or more social media platforms. Campaigns differ from everyday social media efforts because of their increased focus, targeting, and measurability – Big Commerce What brands want to achieve through “Social Media Campaigns”? Increased brand/product visibility Increased […]

Simplify360 Innovates on Brand Analysis and Email Workflow Management
Simplify360 Innovates on Brand Analysis and Email Workflow Management 150 150 admin

Too many brand mentions, unorganized brand data and multiple actions on various posts leaving you confused? How about we tell you, we have created a dashboard which lets you visualize all your brand posts and their performance in an organised manner! Simplify360 announces the arrival of it’s all new brand post analysis dashboard which enables […]

SOCIAL CRM: The Bigger Picture
SOCIAL CRM: The Bigger Picture 150 150 admin

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!

Social CRM: World Statistics and India Statistics
Social CRM: World Statistics and India Statistics 150 150 admin

Customer Relationship Management has clearly become the centre of all businesses today and great customer service is slowly becoming the driving force for most successful brands in the market. The statistics of CRM and CRM products usage has changed drastically over the years. The once sceptical brands have now integrated multiple CRM interfaces to deliver […]

SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING
SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING 150 150 admin

  Ever wondered how simple life would be if you could access all your social profiles from a single window? A lot of Social Listening tools provide the listening capability but not in its entirety. With Google Play and WeChat profile tracking and listening capabilities being introduced, Simplify360 now allows you to manage all your […]

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