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How Social Media has disrupted BPO and Customer Service industry?
 How Social Media has disrupted BPO and Customer Service industry? admin

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside […]

50 ways to handle negative comments on social media
 50 ways to handle negative comments on social media admin

Negative comments on social media – it might have already happened to you and your brand. In the past, somebody might have posted or commented something negative about you on one of the social media channels. May be then you didn’t know how to go about it and had just let it go. By now […]

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