social media for customer service

Why brands fail when it comes to social media listening?
Why brands fail when it comes to social media listening? admin

Social Media Listening is not a new art of doing business. It is deeply rooted into the traditional market research. The only difference is in the method of data collection. Traditionally, you had sets of questionnaires to be filled by your selected customer segments but not anymore. Your customers are already talking about your brand […]

Using Social Media for Customer Service
Using Social Media for Customer Service 150 150 admin

One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through Simplify360. Recently, one of the largest bus ticketing service in India,, has chosen Simplify360 […]

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