social media for banking

The Magic of Social CRM Overwhelms the Financial Sector
The Magic of Social CRM Overwhelms the Financial Sector admin

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of […]

HDFC Bank on top again, ICICI and Yes Bank lagging behind
HDFC Bank on top again, ICICI and Yes Bank lagging behind admin

    Three years back, we published a report on How Indian banks are using social media to connect to their customers. That was the time when banks were not completely exploring social media as a means of communication with their customers. But even during those days we had seen ICICI and HDFC to be […]

Why banks need to embrace social media?
Why banks need to embrace social media? admin

[Guest post by Bhupendra Khanal, CEO Simplify360 on Information Week] It is hard to ignore the widespread adoption of social media among consumers. Statistics say that one in every ten individuals have an active Facebook account and YouTube gets more than 500 million users every month. Every form of businesses has been flocking social media […]

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