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social media crisis

Where social media listening is headed in the next five years?
 Where social media listening is headed in the next five years? admin

Social listening and monitoring industry has been growing ever since its inception. Without a doubt, social monitoring tools have reduced the gap between people and a brand name by at least a thousand fold; however there is a lot more potential in terms of harnessing benefit from it. Here is my take on where I […]

How social media listening can keep you out of trouble?
 How social media listening can keep you out of trouble? admin

There is saying that ‘Unplanned moments are always better than planned ones’. Do you really think so? Brands with online presence who have just suffered a social media crisis would definitely not agree on this. Let’s say its 2:00 AM in your local time zone and you are snoring away in your dreamland. Meanwhile, an […]

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