social media and customer service

How you should respond to your customers on twitter?
How you should respond to your customers on twitter? admin

Since its inception in 2006, Twitter has emerged as a treasure trove for customer service for brands. It is a cost-effective, real time tool which allows a customer to get in touch with the brand straightaway. However, even now brands fail to respond to the queries posted on their social profiles, and even when they […]

Ten Reasons – Why you should invest in social media listening
Ten Reasons – Why you should invest in social media listening admin

Know what people are talking about you With ever increasing users on social media networks, everyone clearly understands the power of social media and how it can make or break any business. Customer service, handing reviews, content marketing and there are lots of other things monitoring of these social media networks enables us to do, […]

Indian Brands on Twitter – How is their Social Customer Service?
Indian Brands on Twitter – How is their Social Customer Service? admin

Social media is dramatically altering the customer service landscape. With easy access to real-time information, a new generation of ‘always-on’ consumers has been empowered and are more demanding than ever before. This trend is on the rise as social media proliferates, both online and on mobile, across all age groups and demographics. To build trust and brand loyalty in this […]

Building Business on Customer Experience through Social Media
Building Business on Customer Experience through Social Media admin

It was in last September when Myntra, one of the top Indian eCommerce sites launched a social media campaign asking their customers’ reasons if they had to return products. A whopping 17-18 tweets popped up every second. Every negative tweet was addressed. This shows amazing levels of customer service. Though it is one of the […]

Reducing Customer Support hassle using Social Media
Reducing Customer Support hassle using Social Media admin

Social Media is undoubtedly the new age method of communication used by professional organizations and companies – big and small, to create a rapport between them and their customers. Each of these services has a singular property of its own which is quite distinct and so they are widely being used by various SMEs. When […]

Social Media & Crisis Management
Social Media & Crisis Management 150 150 admin

As the customer’s voice starts is gaining more power, the relevance of crisis management is increasing rapidly. Today. enterprises are investing large sum of capital to track negative voices and deal with the issues in real-time. Be it on blogs or twitter, the most responsible enterprises are actively engaging with their upset customers. Lets look […]

Social Media & Crisis Management
Social Media & Crisis Management 150 150 admin

As the customer’s voice starts is gaining more power, the relevance of crisis management is increasing rapidly. Today. enterprises are investing large sum of capital to track negative voices and deal with the issues in real-time. Be it on blogs or twitter, the most responsible enterprises are actively engaging with their upset customers. Lets look […]

How are companies using social media for customer service?
How are companies using social media for customer service? admin

Every avalanche is a result of small disturbance in the surface of mountain range. They are unpredictable and dangerous. In today’s online scenario, the connection between customers and brands have created similar surface which can create an avalanche on brand’s reputation. Social Media has become number one platform to vent out bad product or service […]

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