social crm

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

What Measures Should Airline Companies be Taking After Indigo Dispute?
What Measures Should Airline Companies be Taking After Indigo Dispute? 700 300 admin

IndiGo Airlines has been on the spot for the last few days, and more incidents of mishaps have just added fuel to the already raging fire. It’s almost like IndiGo is going through a rough phase and competitors are taking much advantage of the situation. Over the last few days IndiGo has been charged with […]

Influencer Marketing in 2017 and Social CRM Influencers You Should Follow
Influencer Marketing in 2017 and Social CRM Influencers You Should Follow 750 300 admin

  Twitter was built on the concept of following people and keeping track of what they are doing in their life. People follow only those who are either going to provide them entertainment, will keep them informed about certain topics they wish to know more about or people they look up to. These people who […]

Top 5 Industries that Doesn't Understand Customer Experience
Top 5 Industries that Doesn't Understand Customer Experience 150 150 admin

With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says,  companies need to move from touch points to journeys, to improve customer experience. Yet, a few industries consider CX as […]

Social Media Analytics Market Growing at a CAGR of 28.6% During 2017 to 2022 Says a New Research Report at ReportsnReports
Social Media Analytics Market Growing at a CAGR of 28.6% During 2017 to 2022 Says a New Research Report at ReportsnReports 750 300 admin

According to a research conducted by ReportsnReports, the social media analytics market is predicted to grow from USD 2.71 billion in 2017 to USD 9.54 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 28.6%. That’s huge! “Browse 80 Market Data Tables and 44 Figures spread through 186 Pages and in-depth TOC on […]

How to identify and grow your social media leads?
How to identify and grow your social media leads? 150 150 admin

An excellent product or great service’s accountability is directly proportional to the amount of sales it makes. Higher the usage of a product, people tend to trust the product more and opt for it, in fact in many cases even upping their budget margins for great returns on investment. To make sure that your brand […]

Simplify360 Innovates on Brand Analysis and Email Workflow Management
Simplify360 Innovates on Brand Analysis and Email Workflow Management 150 150 admin

Too many brand mentions, unorganized brand data and multiple actions on various posts leaving you confused? How about we tell you, we have created a dashboard which lets you visualize all your brand posts and their performance in an organised manner! Simplify360 announces the arrival of it’s all new brand post analysis dashboard which enables […]

SOCIAL CRM: The Bigger Picture
SOCIAL CRM: The Bigger Picture 150 150 admin

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!

Swiggy has the “Fastest Response Time” on Social Media
Swiggy has the “Fastest Response Time” on Social Media 150 150 admin

The most common phrase used by most youngsters today – out of hunger – is “Let’s order food online”. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition […]

SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING
SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING 150 150 admin

  Ever wondered how simple life would be if you could access all your social profiles from a single window? A lot of Social Listening tools provide the listening capability but not in its entirety. With Google Play and WeChat profile tracking and listening capabilities being introduced, Simplify360 now allows you to manage all your […]

5 Ways to Improve Your Social CRM
5 Ways to Improve Your Social CRM 150 150 admin

Social CRM has taken a front seat in today’s date and keeping track of the most recent updates is important. Detailed analysis of CRM by various brands on social media has introduced multiple ways to enable brands to stay on top of the Social Customer Service game, by providing customers the right amount of data […]

5 Steps to Choose the Right Social Media Monitoring Tool
5 Steps to Choose the Right Social Media Monitoring Tool 150 150 admin

Social Media has evolved immensely over the past few years, with hundreds and thousands of people signing up on a daily basis. The space in fact is constantly growing and the scope for companies to extract valuable customer insights is also increasing accordingly. So, how do the companies access this valuable information? Does human monitoring […]

The Magic of Social CRM Overwhelms the Financial Sector
The Magic of Social CRM Overwhelms the Financial Sector 150 150 admin

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of […]

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