Social CRM Benchmarking: Brand Innovations
Social CRM Benchmarking: Brand Innovations 150 150 admin

Every brand is trying to make a mark on social media by innovating endless ways to make their customers happy. This ranges from simply providing faster solutions for customer issues to being creative and coming up with offers or freebies for the customers. The fever of providing great customer service to achieve customer delight is […]

Social Customer Service Review – JetBlue Airways
Social Customer Service Review – JetBlue Airways admin

  JetBlue Airways is an American low cost airline. The page has a good social media presence with 979.5K likes on Facebook, 1.86Million followers on Twitter. They also have 33K followers on Instagram and 3.63 Million views on Youtube. Lets get into details of how they are responding to customer queries and complaints on social media. Element 1 […]

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