Customer Support

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

7 Guidelines to Provide Great Customer Service on Social Media
7 Guidelines to Provide Great Customer Service on Social Media 150 150 admin

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies today mention; it has become the backbone of many processes and areas […]

Branding: This Time the Social Media Way
Branding: This Time the Social Media Way admin

The way we looked at social media 10 years back has completely changed from how we visualize it today. Just like most digital spheres social media has evolved enormously and is now one of the most successful touch points in the world of business. Talk about any aspect of your business and well, let’s see…yes […]

Why Banks Need To Push the Social Media Milestone Further
Why Banks Need To Push the Social Media Milestone Further admin

Just the word “Social Media” is enough to raise an unending line of questions in our minds. However, today we are going to take a look at few of the questions which are of utmost importance for the banking sector. However, before moving on to the deeper questions, it is important to understand what exactly […]

What Customers Expect from Banks?
What Customers Expect from Banks? admin

Gone are the days when people did not mind waiting in a long queue just to deposit money in an account, make transfers, get their bank statements, make specific inquiries and more. With Gen Y taking over, the choice of banking has shifted to online/internet banking and the mode of communication has slowly made its […]

Customers and Brands Tie the Knot
Customers and Brands Tie the Knot admin

Everybody understands that the strongest pillar to keep a business growing strong is to keep its customers happy and satisfied, but how many of us understand that with this come a number of responsibilities. Maintaining loyalty, taking accountability for action, making your customers feel important, reward them for being loyal and more. So, why is […]

Social Customer Support – Tougher Than You Think!
Social Customer Support – Tougher Than You Think! admin

Almost each and every person walking on the street, today is an owner of a Smartphone. Wondering how does that relate to customer service? Increasing number of people using Smartphone and internet facility directly correlates to increasing users on various social media channels. Better communication through social media sure has its own better side however; […]

Why banks need to embrace social media?
Why banks need to embrace social media? admin

[Guest post by Bhupendra Khanal, CEO Simplify360 on Information Week] It is hard to ignore the widespread adoption of social media among consumers. Statistics say that one in every ten individuals have an active Facebook account and YouTube gets more than 500 million users every month. Every form of businesses has been flocking social media […]

How Social Media has disrupted BPO and Customer Service industry?
How Social Media has disrupted BPO and Customer Service industry? admin

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside […]

Using Social Media for Customer Service
Using Social Media for Customer Service 150 150 admin

One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through Simplify360. Recently, one of the largest bus ticketing service in India, redBus.in, has chosen Simplify360 […]

How to increase customer experience using Social Media Channels
How to increase customer experience using Social Media Channels admin

Customer Experience (CX), is something that a customer experiences in his conscious and subconscious mind after he/she interacts with an organization. It is an aggregate of the varied experiences he/she may have with his/her vendor over a period of time. If a company delivers an experience of a lifetime to its customers, it ensures that […]

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