Customer Service

How can Chatbots Transform Customer Service
How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

Providing Better Customer Service by Asking the Right Questions
Providing Better Customer Service by Asking the Right Questions 700 300 admin

Asking the right questions is as important as providing quick customer service, to earn customer loyalty. The journey to providing great customer experience starts with a few questions, some asked by the customer and some by the brand. These questions are especially effective towards bettering the customer experience touchpoints and starting a process towards providing […]

The Magic of Social CRM Overwhelms the Financial Sector
The Magic of Social CRM Overwhelms the Financial Sector 150 150 admin

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of […]

10 Step Guide to Preparing Online Reputation Management Report
10 Step Guide to Preparing Online Reputation Management Report 150 150 admin

Online Reputation Management (ORM) has become an integral part of customer servicing in today’s date, however, many marketers still fail to understand how not doing it properly can negatively affect the company’s business. In fact a lot of sales (up-selling, cross-selling and even new prospects) are now dependent on how well a company interacts with […]

7 Guidelines to Provide Great Customer Service on Social Media
7 Guidelines to Provide Great Customer Service on Social Media 150 150 admin

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies today mention; it has become the backbone of many processes and areas […]

Why E Commerce Companies Need ORM
Why E Commerce Companies Need ORM admin

Like it or not, people are talking about you online. They’re talking about your brand, your products, the industry and your competitors. Do you know what they are saying? If not, why not? Can you afford not to listen? Managing your online reputation isn’t shameless promotion; it’s a means of defense and a best practice […]

Why Companies Need to Raise Their Social CRM Statuses
Why Companies Need to Raise Their Social CRM Statuses admin

Yes, u heard it right social CRM is the thing to watch out for not only by international companies but now also by the Indian companies. Though there is nothing new in social CRM as it has been long adopted by many industries, but Indian companies are taking baby steps towards this trend. Services sector […]

Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard
Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard admin

BANGALORE, Feb 25, 2015: Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response time and performance of the executives with ease. This dashboard allows real-time interactions with customers on various social media channels through a single platform. Simplify360, which […]

Social Customer Service Review – Royal Bank of Scotland
Social Customer Service Review – Royal Bank of Scotland admin

Royal Bank of Scotland is one of the retail banking subsidiaries of the Royal Bank of Scotland Group. They also operate with Natwest and Ulster Bank. In this post we will be looking at mostly the retail banking division of Royal Bank of Scotland. RBS has presence is most of the major social media platforms. […]

Social Media Strategy- Amazon
Social Media Strategy- Amazon admin

Amazon has social media presence on Facebook, Twitter, Pinterest, Tumblr, Instagram, Quora, YouTube, Vine, LinkedIn and Google+. Sentiment analysis Buzz analysis Buzz share language-wise Buzz by Gender Buzz country-wise Hourly buzz rate Source Distribution -buzz Content Analysis- Facebook 1. Context based engagement with offers: Leveraging Oscar Event On March 1, Amazon asked its fans to […]

Social Media Strategy- The Cheesecake Factory
Social Media Strategy- The Cheesecake Factory admin

Active on: Twitter, Facebook, Instagram and Pinterest Communication Strategy: Images, few videos Even though The Cheesecake Factory has official pages on Twitter, Facebook, Instagram and Pinterest, only the links to the Twitter and Facebook pages are posted on their website. The Cheesecake Factory is very interactive on social media. On Twitter they reply to tweets […]

How Social Media has disrupted BPO and Customer Service industry?
How Social Media has disrupted BPO and Customer Service industry? admin

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside […]

50 ways to handle negative comments on social media
50 ways to handle negative comments on social media admin

Negative comments on social media – it might have already happened to you and your brand. In the past, somebody might have posted or commented something negative about you on one of the social media channels. May be then you didn’t know how to go about it and had just let it go. By now […]

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