Customer Service using social media

Simplify360 enhances Social Contact Center solution with advanced automation and prioritization.
Simplify360 enhances Social Contact Center solution with advanced automation and prioritization. admin

Simplify360 today announced its new list of features with functionalities, to take the existing social customer service to the next level. Currently, social customer service is being executed in companies with high priority. Social Media has become synonymous with customer service – customers choose social media for raising their complaints and issues. One of the […]

Building Business on Customer Experience through Social Media
Building Business on Customer Experience through Social Media admin

It was in last September when Myntra, one of the top Indian eCommerce sites launched a social media campaign asking their customers’ reasons if they had to return products. A whopping 17-18 tweets popped up every second. Every negative tweet was addressed. This shows amazing levels of customer service. Though it is one of the […]

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