customer service on social media

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Social Customer service review – Amazon
Social Customer service review – Amazon admin

Amazon.com, Inc. is an American international electronic commerce company with headquarters in Seattle, Washington, United States. It is the largest Internet based company in the United States. [Wikipedia] They have a good presence in the major social networks. They also have a dedicated customer care handle on Twitter.   Element 1 – Tone of Messaging […]

Social Customer Service Review: P.F. Chang's China Bistro
Social Customer Service Review: P.F. Chang's China Bistro admin

  Active on: Facebook, Twitter, Instagram, Pinterest, Google+ and YouTube Communication Strategy: Images P.F. Chang’s does not make daily updates on either Facebook or Twitter, but content is uploaded thrice a week. There are similar updates on both of these platforms which are mostly about new dishes, specials and promotional offers. Their focus is on […]

Social Media Strategy- The Cheesecake Factory
Social Media Strategy- The Cheesecake Factory admin

Active on: Twitter, Facebook, Instagram and Pinterest Communication Strategy: Images, few videos Even though The Cheesecake Factory has official pages on Twitter, Facebook, Instagram and Pinterest, only the links to the Twitter and Facebook pages are posted on their website. The Cheesecake Factory is very interactive on social media. On Twitter they reply to tweets […]

Social Customer Service Review: Standard Chartered
Social Customer Service Review: Standard Chartered admin

Headquartered in London, Standard Chartered is a multinational banking and financial services company founded in 1969. Standard Chartered operates in over 70 countries and has more than 1700 branches worldwide, serving people around the world. They stay connected to customers and fans on social media through Facebook, Twitter and Linkedin. Element 1- Tone of messaging […]

Social Customer Service Review: SpiceJet
Social Customer Service Review: SpiceJet admin

Owned by the Sun Group of India, SpiceJet is an Indian low-cost airline and the fourth largest airline in India. Their vision is to address and ensure that flying becomes affordable for everyone. On social media, SpiceJet has around 7.03M likes on Facebook and around 15.3K followers on Twitter. As of now they are only […]

Social Customer Service Review – Verizon
Social Customer Service Review – Verizon admin

Verizon is one of the leading American telecommunication company with customer base more than 290 million. They provide various wireless services including internet and TV. On Social Media, the brand has around 1.42 M followers on Twitter and 7.1 M fans on Facebook. In addition to this, Verizon also has dedicated Twitter profile for customer […]

Social Customer Service Review – HDFC Bank
Social Customer Service Review – HDFC Bank admin

Being a HDFC bank customer, writing a customer service review is pretty interesting. 🙂 Not many may know that HDFC or The Housing Development Finance Corporation Limited was amongst the first banks to receive an approval from RBI to set up a bank in the private sector. Without a doubt, HDFC is one of the […]

Social Customer Service Review – AT & T
Social Customer Service Review – AT & T admin

AT&T is the largest telecom provider in the United States with more than 250 M mobile customers. On Social Media, the brand has around 552 K followers on Twitter and 5.7 M fans on Facebook. On the main website of At&T, besides public social networks, they have dedicated forums for specific products and services. This […]

Social Customer Service Review – ICICI Bank
Social Customer Service Review – ICICI Bank admin

ICICI Bank is an Indian multinational banking and financial services company headquartered in Mumbai. With a second largest market capitalization, it has more than 3K+ branches and 11K+ ATM machines. Such large scale services definitely demands a strong customer service and support system. ICICI Bank has a great website with dedicated sections for  customer support. In addition, they have a strong […]

Social Customer Service Review – British Airways
Social Customer Service Review – British Airways admin

‘To Fly. To Serve’. Indeed British Airways is serving by flying with over 183 destinations around the world.  It is one of the largest flag carrier airlines in the United Kingdom with a fleet size of 285, the largest in the world. The headquarters of BA is in Warterside, Harmondsworth in England. BA is probably […]

Social Customer Service Review – eBay India
Social Customer Service Review – eBay India admin

eBay India is an online market place which enables trade on a local, national and international basis. The Indian branch is located in Mumbai but its main head quarter is in San Jose, California. With ecommerce booming in India, e-commerce services has become common place and consumers are getting more comfortable purchasing online. Especially books, […]

Social Customer Service Review – Myntra
Social Customer Service Review – Myntra admin

One of the fastest growing domains in the retail industry, online shopping has become a trend now. Amazing shopping experience from the comfort of home is what makes it so popular among the audience. Myntra, is one of the largest e-commerce stores for fashion and lifestyle products. Their offerings include in- store product catalogue, Cash […]

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