customer experience

How can Chatbots Transform Customer Service
How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Sustainable CRM
Quick Tips About Customer Experience Sustainability
Quick Tips About Customer Experience Sustainability 700 300 admin

So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a complaint/query raised by the customer or prospect has been provided with a solution within the […]

Top 5 Industries that Doesn't Understand Customer Experience
Top 5 Industries that Doesn't Understand Customer Experience 150 150 admin

With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says,  companies need to move from touch points to journeys, to improve customer experience. Yet, a few industries consider CX as […]

Customer Experience over Customer Delight
Customer Experience over Customer Delight 750 300 admin

What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on the journey instead of touch points to improve the experience. Yet, sometimes managers […]

Why do Brands Need Social Listening in 2017?
Why do Brands Need Social Listening in 2017? 150 150 admin

Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller brands extract much more from social media. Image Source: Automotive Social Most brands today […]

SOCIAL CRM: The Bigger Picture
SOCIAL CRM: The Bigger Picture 150 150 admin

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!

Swiggy has the “Fastest Response Time” on Social Media
Swiggy has the “Fastest Response Time” on Social Media 150 150 admin

The most common phrase used by most youngsters today – out of hunger – is “Let’s order food online”. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition […]

The Magic of Social CRM Overwhelms the Financial Sector
The Magic of Social CRM Overwhelms the Financial Sector 150 150 admin

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of […]

How Social Media has disrupted BPO and Customer Service industry?
How Social Media has disrupted BPO and Customer Service industry? admin

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside […]

How to improve your online advocacy program?
How to improve your online advocacy program? admin

In the real world, everyday people advocate for many causes of communities in order to improve the lifestyle of people. This support can be extended either in form of words or in action and this particularly becomes a success aid for any organization. The advent of internet has widened the reach and the audience so […]

How to increase customer experience using Social Media Channels
How to increase customer experience using Social Media Channels admin

Customer Experience (CX), is something that a customer experiences in his conscious and subconscious mind after he/she interacts with an organization. It is an aggregate of the varied experiences he/she may have with his/her vendor over a period of time. If a company delivers an experience of a lifetime to its customers, it ensures that […]

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