customer experience in social media

Why do Brands Need Social Listening in 2017?
Why do Brands Need Social Listening in 2017? 150 150 admin

Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller brands extract much more from social media. Image Source: Automotive Social Most brands today […]

Using Social Media for Customer Service
Using Social Media for Customer Service 150 150 admin

One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through Simplify360. Recently, one of the largest bus ticketing service in India, redBus.in, has chosen Simplify360 […]

Reducing Customer Support hassle using Social Media
Reducing Customer Support hassle using Social Media admin

Social Media is undoubtedly the new age method of communication used by professional organizations and companies – big and small, to create a rapport between them and their customers. Each of these services has a singular property of its own which is quite distinct and so they are widely being used by various SMEs. When […]

Social Media & Crisis Management
Social Media & Crisis Management 150 150 admin

As the customer’s voice starts is gaining more power, the relevance of crisis management is increasing rapidly. Today. enterprises are investing large sum of capital to track negative voices and deal with the issues in real-time. Be it on blogs or twitter, the most responsible enterprises are actively engaging with their upset customers. Lets look […]

Social Media & Crisis Management
Social Media & Crisis Management 150 150 admin

As the customer’s voice starts is gaining more power, the relevance of crisis management is increasing rapidly. Today. enterprises are investing large sum of capital to track negative voices and deal with the issues in real-time. Be it on blogs or twitter, the most responsible enterprises are actively engaging with their upset customers. Lets look […]

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