customer delight

Customer Experience over Customer Delight
Customer Experience over Customer Delight 750 300 admin

What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on the journey instead of touch points to improve the experience. Yet, sometimes managers […]

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