CRM

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

What Measures Should Airline Companies be Taking After Indigo Dispute?
What Measures Should Airline Companies be Taking After Indigo Dispute? 700 300 admin

IndiGo Airlines has been on the spot for the last few days, and more incidents of mishaps have just added fuel to the already raging fire. It’s almost like IndiGo is going through a rough phase and competitors are taking much advantage of the situation. Over the last few days IndiGo has been charged with […]

Sustainable CRM
Quick Tips About Customer Experience Sustainability
Quick Tips About Customer Experience Sustainability 700 300 admin

So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a complaint/query raised by the customer or prospect has been provided with a solution within the […]

Social CRM: World Statistics and India Statistics
Social CRM: World Statistics and India Statistics 150 150 admin

Customer Relationship Management has clearly become the centre of all businesses today and great customer service is slowly becoming the driving force for most successful brands in the market. The statistics of CRM and CRM products usage has changed drastically over the years. The once sceptical brands have now integrated multiple CRM interfaces to deliver […]

SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING
SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING 150 150 admin

  Ever wondered how simple life would be if you could access all your social profiles from a single window? A lot of Social Listening tools provide the listening capability but not in its entirety. With Google Play and WeChat profile tracking and listening capabilities being introduced, Simplify360 now allows you to manage all your […]

5 Ways to Improve Your Social CRM
5 Ways to Improve Your Social CRM 150 150 admin

Social CRM has taken a front seat in today’s date and keeping track of the most recent updates is important. Detailed analysis of CRM by various brands on social media has introduced multiple ways to enable brands to stay on top of the Social Customer Service game, by providing customers the right amount of data […]

The Magic of Social CRM Overwhelms the Financial Sector
The Magic of Social CRM Overwhelms the Financial Sector 150 150 admin

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of […]

6 Social CRM Trends for 2015
6 Social CRM Trends for 2015 150 150 admin

Every industry goes through a number of changes every year. Some of them become benchmarks and eventually form the top trends for the particular industry. Just like all industries the Customer Service industry has also undergone a number of changes, for example a completely voice based process where the only means of reaching the customer […]

6 Strategies Behind Great Customer Service On Social Media
6 Strategies Behind Great Customer Service On Social Media 150 150 admin

If your customer service has not gone social yet, your business is clearly missing out on a lot. Today’s customers are technologically advance and social media savvy. Traditional CRM has taken a backseat and people take to social media to rant about their bad experiences, which considering the number of people on social media, spreads […]

How Does Social CRM Help Boost Your SALES
How Does Social CRM Help Boost Your SALES 150 150 admin

Until recently the limitations of CRM were higher than the benefits derived out of it. With evolution of better technology, the processes have reached a highly automated level. Many functions which required hours of dedicated manual labor can now be performed automatically by a single tool. When social CRM was still in its budding phase, […]

7 Guidelines to Provide Great Customer Service on Social Media
7 Guidelines to Provide Great Customer Service on Social Media 150 150 admin

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies today mention; it has become the backbone of many processes and areas […]

Customers and Brands Tie the Knot
Customers and Brands Tie the Knot admin

Everybody understands that the strongest pillar to keep a business growing strong is to keep its customers happy and satisfied, but how many of us understand that with this come a number of responsibilities. Maintaining loyalty, taking accountability for action, making your customers feel important, reward them for being loyal and more. So, why is […]

Now Generate and Manage Sales and Customer Service Leads using Simplify360
Now Generate and Manage Sales and Customer Service Leads using Simplify360 admin

  Simplify360, the leading Social Media Management Platform for Social Business Analytics and Multichannel Engagement has launched the latest version with additional user friendly features on lead management and lead analytics. Lead Management has become essential for any business. Simplify360 is providing features addressing this need in its latest version. As part of this upgrade, […]

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