best practises on social media

How Tata DOCOMO and Axis Bank are getting customer service wrong on social media
How Tata DOCOMO and Axis Bank are getting customer service wrong on social media admin

Besides the marketing and promotional activities, enterprises are using social media for customer service. There is no doubt that customer service through social media is going to play an imminent role in the overall profits and brand image of enterprises. Already we are seeing brands like Dell and Zappoos leading the way for other brands […]

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