Apple and Samsung – Social Media Monitoring

Customer Engagement by Social Banks
Customer Engagement by Social Banks admin

This might sound interesting, but what actually are social banks? In this age when big enterprises are counting on social CRM, isn’t it imperative for the banks across the world to emphasize on this concept and proudly become social banks – socially active banks using social CRM. But how many of us really bother to […]

Doing Social Media Listening the Right Way?
Doing Social Media Listening the Right Way? admin

  Investing on Social Media listening tools and executing it successfully requires more than just a knowledge about social media. It requires strong agenda, focus, resources, timeline and a full-time dedication. When Apple was about to launch their iPhone 5, Samsung did just that – focus, plan, timeline and dedication. It started with an email thread […]

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