Don’t complicate the process, be smart, Simplify customer service with SimplyStartup.
With our omnichannel platform you can manage, respond and monitor inbound communication across all social media platforms, instant messengers, review platforms, in-app chats and much more.
Understand and manage customer feedback from various review platforms and sites. SimplyReviews enables you to monitor location reviews, e-commerce and app reviews from one place, with comprehensive analytics to show you the bigger picture.
Integrate social media as a customer service channel on our omnichannel platform. Streamline your responses and monitor brand sentiment across all social media platforms.
SimplyBot can identify intent and auto-tag sentiment in customer interactions to help resolve customer issues more efficiently. Customize chatbots as per your needs, with 24/7 support you can respond to customers after business hours and let them know when they’ll hear back.
We are passionate about working with start-ups and accommodating their needs and requirements. Request a demo and see how our platform can help you transform your social media and digital customer service.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.