End-to-End Social Media Customer Service Platform - Redefine your Social Customer Experience
Say Goodbye to Inbox Spill and Repetitive Tasks!
Simplify and Scale your Social Media responses with SimplySocial.
End-to-End Social Media Customer Service Platform - Redefine your Social Customer Experience
Say Goodbye to Inbox Spill and Repetitive Tasks!
Simplify and Scale your Social Media responses with SimplySocial.
SimplySocial helps businesses deliver seamless customer service.
Majority of customers are on social media channels like Facebook, Twitter, Instagram and LinkedIn, streamline your responses with our social media customer care tool and drive your business forward.
SimplySocial Features
Proactive Ticketing System
Seamlessly manage inbound messages,comments and mentions with our ticketing system. With our auto-tagging system filter conversations and set alerts based on issue, team and sentiment. Take bulk actions for messages that don’t require action.
Better Context
Make conversations easy and efficient by connecting data sources to bring up accurate information about customers as and when needed. Pull up past interactions with a customer as you are resolving their issue.
Gain actionable Insights
Monitor trends and brand performance across all social media profiles from one platform. Manage and analyse customer engagement with post’s and content across all social channels, and understand customer sentiment for individual channels or across all channels. Capture the voice of customers by storing and analysing their feedback. Benchmark your performance against your customers to ensure you stand out.
AI Based Chatbots
With chatbots you have 24/7 customer support, respond to customer messages instantly and don’t keep them waiting. ChatBots can resolve queries by directing customers to FAQs and other resources. Cases can be transferred seamlessly from bot to human agent.
Why social media customer service?
It's convenient
social media is the easiest way for customers to find and contact you.
It’s easy to maintain
with a omnichannel platform like Simplify360, it sure is easy to maintain.
Lowers your cost
lesser man power behind the phones and more efficient resolution.
Deep dive into your customer’s world
get a deeper understanding of your audience and learn more about their preference with social media analytics.
Rich and immersive brand experience
social media gives businesses the opportunity to showcase their brand identity and create a positive brand image.
Why social media customer service?
It's convenient
social media is the easiest way for customers to find and contact you.
It’s easy to maintain
with a omnichannel platform like Simplify360, it sure is easy to maintain.
Lowers your cost
lesser man power behind the phones and more efficient resolution.
Deep dive into your customer’s world
get a deeper understanding of your audience and learn more about their preference with social media analytics.
Rich and immersive brand experience
social media gives businesses the opportunity to showcase their brand identity and create a positive brand image.
Why Simplify360?
With Simplify360 you can set up a live monitoring stream, it enables you to see all your social media comments and tags and respond to them on one platform. Some of our clients have seen their resolution time drop by 30%.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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