SimplySocial - Social Media Customer Service Redefined

Say Goodbye to Inbox Spill and Repetitive Tasks!

Simplify and Scale your Social Media responses with SimplySocial.

SimplySocial - Social Media Customer Service Redefined

Say Goodbye to Inbox Spill and Repetitive Tasks!

Simplify and Scale your Social Media responses with SimplySocial

SimplySocial - Social Media Customer Service Redefined

Say Goodbye to Inbox Spill and Repetitive Tasks!

Simplify and Scale your Social Media responses with SimplySocial

SimplySocial helps businesses deliver seamless customer service.

Majority of customers are on social media channels like Facebook, Twitter, Instagram and LinkedIn, streamline your responses with our social media customer care tool and drive your business forward. 

SimplySocial Features

Proactive Ticketing System

Seamlessly manage inbound messages,comments and mentions with our ticketing system. With our auto-tagging system filter conversations and set alerts based on issue, team and sentiment. Take bulk actions for messages that don’t require action.

Better Context

Make conversations easy and efficient by connecting data sources to bring up accurate information about customers as and when needed. Pull up past interactions with a customer as you are resolving their issue.

Gain actionable Insights

Monitor trends and brand performance across all social media profiles from one platform. Manage and analyse customer engagement with post’s and content across all social channels, and understand customer sentiment for individual channels or across all channels. Capture the voice of customers by storing and analysing their feedback. Benchmark your performance against your customers to ensure you stand out.

AI Based Chatbots

With chatbots you have 24/7 customer support, respond to customer messages instantly and don’t keep them waiting. ChatBots can resolve queries by directing customers to FAQs and other resources. Cases can be transferred seamlessly from bot to human agent.

Why social media customer service?

It's convenient

social media is the easiest way for customers to find and contact you.

It’s easy to maintain

with a omnichannel platform like Simplify360, it sure is easy to maintain.

Lowers your cost

lesser man power behind the phones and more efficient resolution.

Deep dive into your customer’s world

get a deeper understanding of your audience and learn more about their preference with social media analytics.

Rich and immersive brand experience

social media gives businesses the opportunity to showcase their brand identity and create a positive brand image.

Why social media customer service?

It's convenient

social media is the easiest way for customers to find and contact you.

It’s easy to maintain

with a omnichannel platform like Simplify360, it sure is easy to maintain.

Lowers your cost

lesser man power behind the phones and more efficient resolution.

Deep dive into your customer’s world

get a deeper understanding of your audience and learn more about their preference with social media analytics.

Rich and immersive brand experience

social media gives businesses the opportunity to showcase their brand identity and create a positive brand image.

Why Simplify360?

With Simplify360 you can set up a live monitoring stream, it enables you to see all your social media comments and tags and respond to them on one platform. Some of our clients have seen their resolution time drop by 30%.  

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

    Here is what our customers say about us!

    Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    One platform for all your Social Media needs.