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Understand your Customers and Competitors Better with our Social Media Listening Platform

Simplify360’s social listening and analytics capabilities allow for unparalleled data collection, in-depth social media and omni-channel VOC insights and actionable intelligence. 

social media customer service software

Social Listening Features

Omnichannel Approach Icon

Omnichannel Approach

Influencer Dashboards Icon

Influencer Dashboards

Actionable Insights and analytics icon

Twitter Performance

Omnichannel Approach Icon

Omnichannel Approach

Influencer Dashboards Icon

Influencer Dashboards

Actionable Insights and analytics icon

Twitter Performance

Actionable Insights and analytics icon

Location Review Dashboards

Actionable Insights and analytics icon

Location Review Dashboards

Customizable dashboards Icon

Ecommerce Dashboards

Omnichannel Approach Icon

Customer Care Dashboards

Customizable dashboards Icon

Ecommerce Dashboards

Omnichannel Approach Icon

Customer Care Dashboards

Influencer Dashboards Icon

Facebook Performance

Influencer Dashboards Icon

Channel Insights for Twitter, Facebook and Instagram

Customizable dashboards Icon

Productivity, Tagging and performance dashboards

Influencer Dashboards Icon

Facebook Performance

Influencer Dashboards Icon

Channel Insights for Twitter, Facebook and Instagram

Customizable dashboards Icon

Productivity, Tagging and performance dashboards

Customizable dashboards Icon

Competitor Benchmarking – Channel, Keywords and Channel Insights Based

Customizable dashboards Icon

Competitor Benchmarking – Channel, Keywords and Channel Insights Based

Framework

Automated Dashboards

Automated dashboards with segmentation abilities and high-level self serve capabilities from all sources (some examples mentioned). This will also include static ticker dashboards for various category types and dimensions such as themes, sentiment (velocity, spread), geo/demographic information, and more.

social media customer service platform
social media customer service platform
social media analytics

Analyst Reports

Periodic/Adhoc Reports with consolidated and break down of insights across channels – with analytics and domain expertise, these will be to the point and full of actionable analytics.

social media analytics

Predictive and Prescriptive Modelling

Custom models built based on the sources and KPIs and category considerations that the brand has. This will allow for powerful internal and unparalleled insights for competitive advantage Our overall USPs include multi-lingual and localisation abilities,multi-country presence, and experience doing this for many enterprise clients successfully.

social media listening
social media listening
Streamlined Ticketing system Icon

Automated Dashboards

Automated dashboards with segmentation abilities and high-level self serve capabilities from all sources (some examples mentioned).

This will also include static ticker dashboards for various category types and dimensions such as themes, sentiment (velocity, spread), geo/demographic information, and more.

Workflow icon

Analyst Reports

Periodic/Adhoc Reports with consolidated and break down of insights across channels – with analytics and domain expertise, these will be to the point and full of actionable analytics.

Actionable Insights and analytics icon

Predictive and Prescriptive Modelling

Custom models built based on the sources and KPIs and category considerations that the brand has. This will allow for powerful internal and unparalleled insights for competitive advantage Our overall USPs include multi-lingual and localisation abilities,multi-country presence, and experience doing this for many enterprise clients successfully.

Why Simplify360 Listening and Dashboarding?

Social Customer Care

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