Understand your Customers and Competitors Better with our Social Media Listening Platform
Simplify360’s social listening and analytics capabilities allow for unparalleled data collection, in-depth social media and omni-channel VOC insights and actionable intelligence.
Social Listening Features
Omnichannel Approach
Influencer Dashboards
Twitter Performance
Omnichannel Approach
Influencer Dashboards
Twitter Performance
Location Review Dashboards
Location Review Dashboards
Ecommerce Dashboards
Customer Care Dashboards
Ecommerce Dashboards
Customer Care Dashboards
Facebook Performance
Channel Insights for Twitter, Facebook and Instagram
Productivity, Tagging and performance dashboards
Facebook Performance
Channel Insights for Twitter, Facebook and Instagram
Productivity, Tagging and performance dashboards
Competitor Benchmarking – Channel, Keywords and Channel Insights Based
Competitor Benchmarking – Channel, Keywords and Channel Insights Based
Framework
Automated Dashboards
Automated dashboards with segmentation abilities and high-level self serve capabilities from all sources (some examples mentioned). This will also include static ticker dashboards for various category types and dimensions such as themes, sentiment (velocity, spread), geo/demographic information, and more.
Analyst Reports
Periodic/Adhoc Reports with consolidated and break down of insights across channels – with analytics and domain expertise, these will be to the point and full of actionable analytics.
Predictive and Prescriptive Modelling
Custom models built based on the sources and KPIs and category considerations that the brand has. This will allow for powerful internal and unparalleled insights for competitive advantage Our overall USPs include multi-lingual and localisation abilities,multi-country presence, and experience doing this for many enterprise clients successfully.
Automated Dashboards
Automated dashboards with segmentation abilities and high-level self serve capabilities from all sources (some examples mentioned).
This will also include static ticker dashboards for various category types and dimensions such as themes, sentiment (velocity, spread), geo/demographic information, and more.
Analyst Reports
Periodic/Adhoc Reports with consolidated and break down of insights across channels – with analytics and domain expertise, these will be to the point and full of actionable analytics.
Predictive and Prescriptive Modelling
Custom models built based on the sources and KPIs and category considerations that the brand has. This will allow for powerful internal and unparalleled insights for competitive advantage Our overall USPs include multi-lingual and localisation abilities,multi-country presence, and experience doing this for many enterprise clients successfully.
Why Simplify360 Listening and Dashboarding?
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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