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Servicing Customers Socially

Social CRM

Maximize customer loyalty and satisfaction

Listen to customer grievances and respond in real-time on social media.

Speed up your response time

Auto Workflow Management

Automate customer case identification and assignment process using Simplify360's robust workflow management. Auto-escalate cases based on SLA defined by the team.

Measure Team performance

Real-time Live Performance Dashboard

Maintain the TAT of your team by accessing real-time analytics on your team activities. Drill down to individual team member's case handling, response and closure time.

Function as a team

Team collaboration

Eliminate performance lag of your support team by providing access to real-time information on customer case, note sharing and case assignment.

Get Started !

Enhance customer experience with our all-in-one social crm software.

More Features:


Contact Management

Keeping your contct list clean and handy

Profile Comparison

Compare successes and failures to target your customers better

Social Customer Service

Manage your relationships better using a simpler UI

Customer Satisfaction

Measure your CSAT score by sending out quantitative surveys

Easy Data Access

Download actionable formats of data, such as excel

Easy Integration

Connect your traditional CRM tool with our platform for better data visualization