Reviews for the travel industry and restauranteurs are of immense importance. Managing them helps brands understand and address location pain points & integrated with surveys helps close loop offline customer experience!
Rohit Gupta, CEO, Simplify360
Integrated Review Monitoring
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- Capture Cross Channel Reviews from Zomato and Tripadvisor
- Role based and custom dashboards for multi geo/cross functional teams
Automated & SLA Based Review Responses
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- SLA based routing engine
- Track and manage every single review posted
- Move customers from detractors to advocates
- Automate responses and have manual fallout processes
Review Generation & Widgets
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- Use our cross channel features to also drive non detractors to review
- Embed widgets to showcase the success of your hotels based on location, and segments