Deliver consistent CX across all channels with Simplify360's AI-powered Omnichannel Customer Service Platform
Effortlessly deliver best-in-class personalized customer experience across all customer touch points from a unified interface. Accelerate agent productivity, improve customer service metrics and do more, all from one place.
Benefits of Omnichannel Customer Service
One-inbox
communication
Improved agent
productivity
Reduce support costs with automation
Intelligent ticket categorization
Seamless agent collaboration
Increased first contact resolution
Improved customer satisfaction
Reduced resolution time
Consistent brand image & messaging
Powerful omnichannel customer support platform to deliver amazing CX.
Simplify360 omnichannel customer service to make support a delightful experience for both
customers and agents - create more memorable experiences effortlessly.
“Companies with strong omnichannel customer service and engagement strategies retain, on average, 89% of their customers.”
- Bring all customer communication across multiple channels to one inbox - no more switching tabs and manual refresh.
- Enable agents to collaborate seamlessly with ticket status and internal reference notes - better communication means better support.
- With access to customer conversation history across channels, agents can fully prepare themselves before responding to queries.
“60% of customers expect a consistent experience across all touchpoints.”
- Let customers connect with you on their most comfortable channels - integrate 20+ channels and provide omnichannel support with Simplify360.
- Provide uninterrupted support conversations even when customers switch between channels - one-inbox for all communication.
- Customers get to experience a uniform brand experience across channels leading to better CX and overall customer satisfaction.
- Deploy smart AI bots across channels and promote self-service - reduce ticket inflow for agents.
- AI system automatically routes critical tickets to human agents - provide real-time support when needed.
- Gain AI insights on key customer experience metrics and team performance on tailormade dashboards - monitor overall ticket queues, channel-specific ticket queues and more.
An omnichannel customer service platform that makes all the difference.
Cut the
Clutter
AI-powered ticketing system that makes it easy to monitor customer conversations - track the number of tickets at different stages of resolution.
Accessible from
Every Channel
Customers can reach you through any channels they prefer - get all the inbound communications in one place with our omnichannel customer support software.
Modernized
Experience
Get a unified view of your support communication from social and other support channels on a single platform - WhatsApp Twitter, Instagram and more.
Zero Waiting and
Instant Resolutions
Instantly respond to customers by integrating AI bots - customers can self-serve, be informed of wait time for response and even get transferred to a live agent.
Start delivering amazing CX & support from one place.
Use the best omnichannel customer service software around and manage all your communication from one-inbox. Improve agent productivity and customer satisfaction on the go.