Why Omnichannel Customer Experience?
Our Omnichannel customer engagement solution, SimplyConverse makes managing customer interactions across digital channels timely and effortless.
Omnichannel Customer Experience Platform Features
Boost workflow and your team’s productivity
Save time and effort of your support agents with our auto-tagging feature. Get notified with customized alerts and escalations to teams based on issue and sentiment. Customers can reach you over email, chat, social media or any other channel, and your support team will have all the context they need to expect and a unified view of the customer’s journey.
Be efficient and Save time by Automating Service across all channels
Automate interactions across channels with personalised AI powered Chatbots. Our bots Auto-escalate customer interactions for seamless bot to human agent transfer.
Be smart with Holistic Metrics and Performance Analysis for better support
Gain insight on key customer experience metrics and team performance on our tailor made dashboards (multilevel view) based on your needs. You can manage and monitor overall ticket queues, channel specific ticket queues and much more.
Integrated Platforms
Facebook, Twitter, LinkedIn, Instagram, WhatsApp, Email, Live chat, Google My Business, Amazon, Flipkart and much more.
Features
Why Omnichannel Customer Experience?
Our Omnichannel customer engagement solution, SimplyConverse makes managing customer interactions across digital channels timely and effortless.
Boost workflow and your team’s productivity (ticketing)
Save time and effort of your support agents with our auto-tagging feature. Get notified with customized alerts and escalations to teams based on issue and sentiment. Customers can reach you over email, chat, social media or any other channel, and your support team will have all the context they need to expect and a unified view of the customer’s journey.
Be efficient and Save time by Automating Service across all channels
Automate interactions across channels with personalised AI powered Chatbots. Our bots Auto-escalate customer interactions for seamless bot to human agent transfer.
Be smart with Holistic Metrics and Performance Analysis for better support
Gain insight on key customer experience metrics and team performance on our tailor made dashboards (multilevel view) based on your needs. You can manage and monitor overall ticket queues, channel specific ticket queues and much more.
Integrated Platforms
Facebook, Twitter, LinkedIn, Instagram, WhatsApp, Email, Live chat, Google My Business,Amazon, Flipkart and more.
Cut the clutter
Our ticketing system makes it easy to monitor customer conversations. Track the number of tickets at different stages of resolution.
Modernized experience
Get a unified view of your support communication from social media and other support channels on a single platform. Support your customers globally at scale with our platform by integrating APIs from WhatsApp, Facebook, and more.
Accessible from every channel
Customers can reach you through any channels they prefer, from Email to Social Media, Google My Business to Amazon, get all the inbound communications at one place with our Omnichannel interface.
No more waiting with instant resolutions
Instantly respond to customers by integrating ChatBots into your customer service. With ChatBots customers can self-serve, and be informed of wait time for response and transfer to live-agent. Giving your customers a timeline shows them you care.
Here’s how SimplyConverse
Delivers streamlined and personalized customer experience
Cut the clutter
Our ticketing system makes it easy to monitor customer conversations. Track the number of tickets at different stages of resolution.
Modernized experience
Get a unified view of your support communication from social media and other support channels on a single platform. Support your customers globally at scale with our platform by integrating APIs from WhatsApp, Facebook, and more.
Accessible from every channel
Customers can reach you through any channels they prefer, from Email to Social Media, Google My Business to Amazon, get all the inbound communications at one place with our Omnichannel interface.
No more waiting with instant resolutions
Instantly respond to customers by integrating ChatBots into your customer service. With ChatBots customers can self-serve, and be informed of wait time for response and transfer to live-agent. Giving your customers a timeline shows them you care.
Why Simplify360?
Our AI driven platform allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our intuitive ticketing system streamline customer interactions. With our AI insights, track and manage your brand performance.
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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