Create Rich AI Powered Conversations with our Customer Messaging Platform

Deliver fast, convenient and personalized conversational experience with Simplify360.

We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

Messaging Features

Meet Customers Where They Are

Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.

All Conversations in One Place

Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.

Provide 24/7 support

Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.

Automation with Seamless Bot to Human Transfers

Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.

Fallback on an AI-Powered Ticketing System

Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.

Gain actionable Insights

Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

Features

Meet Customers Where They Are

Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.

All Conversations in One Place

Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.

Provide 24/7 support

Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.

Automation with Seamless Bot to Human Transfers

Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.

Fallback on an AI-Powered Ticketing System

Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.

Gain actionable Insights

Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

Why Simplify360?

Our AI driven platform allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our intuitive ticketing system streamline customer interactions. With our AI insights, track and manage your brand performance.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

    Book a Demo