Create Rich AI Powered Conversations with our Customer Messaging Platform
Deliver fast, convenient and personalized conversational experience with Simplify360.
We power the world's most loved brands!
Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.
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Messaging Features
Meet Customers Where They Are
Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.
All Conversations in One Place
Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.
Provide 24/7 support
Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.
Automation with Seamless Bot to Human Transfers
Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.
Fallback on an AI-Powered Ticketing System
Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.
Gain actionable Insights
Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.
Features
Meet Customers Where They Are
Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.
All Conversations in One Place
Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.
Provide 24/7 support
Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.
Automation with Seamless Bot to Human Transfers
Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.
Fallback on an AI-Powered Ticketing System
Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.
Gain actionable Insights
Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.
Why Simplify360?
Our AI driven platform allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our intuitive ticketing system streamline customer interactions. With our AI insights, track and manage your brand performance.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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