Simplify360 logo

Create Rich AI Powered Conversations with our Customer Messaging Platform

Deliver fast, convenient and personalized conversational experience with Simplify360.

social media customer service platform

We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

Messaging Features

Meet Customers Where They Are

Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.

All Conversations in One Place

Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.

social media monitoring software
ai bot

Provide 24/7 support

Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.

Automation with Seamless Bot to Human Transfers

Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.

ai bot

Fallback on an AI-Powered Ticketing System

Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.

Gain actionable Insights

Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

online review management
online review management

Features

Meet Customers Where They Are

Deliver support to customers on the channels they are on to create memorable conversational experience. Engage customers on platforms like WhatsApp, Facebook Messenger, Google’s Business Messenger, Twitter DM, Instagram DM, Line, Viber, WeChat, Website Chats and even In-App Chats.

All Conversations in One Place

Customer interactions and data live in a centralized platform so agents have access to all the context they need to support customers. Switch channels and add or subtract bots as you scale. Get custom dashboards, hand out multi-level access, all tailored to your needs.

Provide 24/7 support

Keep customers in the loop with 24/7 support, let customers know when they can expect to hear back from you. Engage chatbots to provide support during off hours by assisting customers with FAQ’s.

Automation with Seamless Bot to Human Transfers

Integrate options for self-service bots, with seamless bot to human agent transfer. Engage chatbots for more than just FAQ’s; schedule appointments, enable purchases and much more with chatbots. Provide quick and convenient resolutions with messaging experiences that reduce FRT. Help your agents to focus on the complex problems.

Fallback on an AI-Powered Ticketing System

Monitor tickets at different stages and track the number of new tickets to ensure seamless workflow through our AI powered ticketing system. Manage inbound messages with auto-sentiment tagging and auto-escalation to help your agents can prioritize complex cases.

Best TCO in the industry Icon

Gain actionable Insights

Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

Why Simplify360?

Our AI driven platform allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our intuitive ticketing system streamline customer interactions. With our AI insights, track and manage your brand performance.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.

We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.

A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

    Book a Demo