Manage Location Reviews for Multiple Geographies from a Centralized Platform.

Analyse and compare key performance indicators  across all your Review platforms. Gain key insights to deliver a unified experience across multiple locations .

Manage Location Reviews for Multiple Geographies from a Centralized Platform.

Analyse and compare key performance indicators  across all your Review platforms. Gain key insights to deliver a unified experience across multiple locations .

We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

Features

Manage Multiple Locations reviews on One Platform

No matter the number of locations, manage all your reviews on Google, Facebook, Yelp, Zomato, Trip advisor and more from one platform. With an omnichannel approach you can ensure your brand image and voice is consistent across all platforms.

Analyse Essential Metrics Comprehensively

Gain in-depth insights on specific locations, regions and zones or across all locations. Get detailed analysis of customer sentiment through reviews across locations, understand Voice Of Customer across geographies.

Automate Responses to Reviews

Our review management platform streamlines the process with ReviewAssist, an AI engine that automates responses to customer reviews based on rating and sentiment. By responding to reviews regardless of the sentiment, it shows the customer you value their input which inturn improves their sentiment.

Automate Alerts and Escalations

Configurable alerts by roles and teams to streamline workflow and avoid confusion. Set up alerts based on issue type, rating, sentiment and more. Organize email and SMS alerts to agents and teams for urgent cases, create auto-prioritisation of reviews based on both sentiment and rating to reduce human effort.

AI Driven Ticketing System

Track tickets at different stages and monitor the number of new tickets to ensure smooth workflow through our AI based ticketing system. A peek in the inflow of new messages could be the result of a new campaign or effort, it could also be a sign of any issues.

Gain actionable Insights

Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

Features

Manage Multiple Locations reviews on One Platform

No matter the number of locations, manage all your reviews on Google, Facebook, Yelp, Zomato, Trip advisor and more from one platform. With an omnichannel approach you can ensure your brand image and voice is consistent across all platforms.

Analyse Essential Metrics Comprehensively

Gain in-depth insights on specific locations, regions and zones or across all locations. Get detailed analysis of customer sentiment through reviews across locations, understand Voice Of Customer across geographies.

Automate Responses to Reviews

Our review management platform streamlines the process with ReviewAssist, an AI engine that automates responses to customer reviews based on rating and sentiment. ReviewAssist AI Engine to auto respond based on rating and sentiment (NLP based), it shows the customer you value their input which inturn improves their sentiment.

Automate Alerts and Escalations

Configurable alerts by roles and teams to streamline workflow and avoid confusion. Set up alerts based on issue type, rating, sentiment and more. Organize email and SMS alerts to agents and teams for urgent cases, create auto-prioritisation of reviews based on both sentiment and rating to reduce human effort. Completely configurable alerts by roles and teams Configure alerts by issue type, rating, sentiment and more Outbound email and SMS alerts for urgent priorities Auto-prioritisation of reviews based on both sentiment and rating

Collaborative workflow management

Bring all your agents and teams onboard to have efficient workflow, customize workflow to your business needs. Assign tasks to the right people and ensure responses to online review are on-brand with approval workflow, collaboration has never been more effortless.

AI Driven Ticketing System

Track tickets at different stages and monitor the number of new tickets to ensure smooth workflow through our AI based ticketing system. A peek in the inflow of new messages could be the result of a new campaign or effort, it could also be a sign of any issues.

Why Simplify360?

97% of customers check reviews before purchasing a product, so step with your best foot forward and manage, aggregate and respond to all reviews with Simplify360’s Review Management Tool. Our Review management software is equipped with custom dashboards for different roles and teams, making it easy to route customer issues to the right team for quick resolutions. 

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

    Here is what our customers say about us!

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