Centralized Location Review Management Platform with Rich Automation Capabilities
Analyse and compare key performance indicators across all your Review platforms. Gain key insights to deliver a unified experience across multiple locations .
Centralized Location Review Management Platform with Rich Automation Capabilities
Analyse and compare key performance indicators across all your Review platforms. Gain key insights to deliver a unified experience across multiple locations .
We power the world's most loved brands!
Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.
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Features
Manage Multiple Locations reviews on One Platform
No matter the number of locations, manage all your reviews on Google, Facebook, Yelp, Zomato, Trip advisor and more from one platform. With an omnichannel approach you can ensure your brand image and voice is consistent across all platforms.
Analyse Essential Metrics Comprehensively
Gain in-depth insights on specific locations, regions and zones or across all locations. Get detailed analysis of customer sentiment through reviews across locations, understand Voice Of Customer across geographies.
Automate Responses to Reviews
Our review management platform streamlines the process with ReviewAssist, an AI engine that automates responses to customer reviews based on rating and sentiment. By responding to reviews regardless of the sentiment, it shows the customer you value their input which inturn improves their sentiment.
Automate Alerts and Escalations
Configurable alerts by roles and teams to streamline workflow and avoid confusion. Set up alerts based on issue type, rating, sentiment and more. Organize email and SMS alerts to agents and teams for urgent cases, create auto-prioritisation of reviews based on both sentiment and rating to reduce human effort.
AI Driven Ticketing System
Track tickets at different stages and monitor the number of new tickets to ensure smooth workflow through our AI based ticketing system. A peek in the inflow of new messages could be the result of a new campaign or effort, it could also be a sign of any issues.
Gain actionable Insights
Monitor customer queries and brand performance across all social channels from a unified platform. Understand and analyse actionable KPIs and metrics to deliver better customer service across channels. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.
Features
Manage Multiple Locations reviews on One Platform
No matter the number of locations, manage all your reviews on Google, Facebook, Yelp, Zomato, Trip advisor and more from one platform. With an omnichannel approach you can ensure your brand image and voice is consistent across all platforms.
Analyse Essential Metrics Comprehensively
Gain in-depth insights on specific locations, regions and zones or across all locations. Get detailed analysis of customer sentiment through reviews across locations, understand Voice Of Customer across geographies.
Automate Responses to Reviews
Our review management platform streamlines the process with ReviewAssist, an AI engine that automates responses to customer reviews based on rating and sentiment. ReviewAssist AI Engine to auto respond based on rating and sentiment (NLP based), it shows the customer you value their input which inturn improves their sentiment.
Automate Alerts and Escalations
Configurable alerts by roles and teams to streamline workflow and avoid confusion. Set up alerts based on issue type, rating, sentiment and more. Organize email and SMS alerts to agents and teams for urgent cases, create auto-prioritisation of reviews based on both sentiment and rating to reduce human effort. Completely configurable alerts by roles and teams Configure alerts by issue type, rating, sentiment and more Outbound email and SMS alerts for urgent priorities Auto-prioritisation of reviews based on both sentiment and rating
Collaborative workflow management
Bring all your agents and teams onboard to have efficient workflow, customize workflow to your business needs. Assign tasks to the right people and ensure responses to online review are on-brand with approval workflow, collaboration has never been more effortless.
AI Driven Ticketing System
Track tickets at different stages and monitor the number of new tickets to ensure smooth workflow through our AI based ticketing system. A peek in the inflow of new messages could be the result of a new campaign or effort, it could also be a sign of any issues.
Why Simplify360?
97% of customers check reviews before purchasing a product, so step with your best foot forward and manage, aggregate and respond to all reviews with Simplify360’s Review Management Tool. Our Review management software is equipped with custom dashboards for different roles and teams, making it easy to route customer issues to the right team for quick resolutions.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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