Go Beyond Tickets & Email. Deliver Great Support With Live Video Chat.
Connect with your customers the new-gen way. We’ve introduced live video chat to our support platform to help agents get more context, deliver better support and delight customers on the go. Make your chatbots & live webchat video-enabled!
LIVE VIDEO CHAT FEATURES
Why Use Live Video Chat for Customer Service?
Real-time 1-1 Customer Support
Connect with customers and offer real-time face-to-face support for your customers.
Better Understanding & Quicker Resolutions
Understand your customer issues better and provide them with appropriate, quicker resolutions.
Better Brand-Customer Relationships
Offer personalized customer support and build better relationships - increase customer LTV and WOM marketing.
Opportunity to Increase Sales
Convince customers about what’s best for them. Cross-sell or up-sell to customers efficiently on live video chat.
Reduce Support Costs
Increase first contact resolutions and avoid multiple tickets being created - reduce support costs by up to 30%.
Modern Video Chat Your Support Team Will Love
Make support hassle-free for your agents. Allows agents to deliver great customer support using our modern video chat support. Because customers remember good experiences and your agents need to deliver the same - every single time.
Live Video Chat
Allows agents to talk with customers face-to-face and resolve queries with ease. Customers can connect with agents via video-enabled chatbots, live webchat, etc.
Seamless Screensharing
Make tech problems a walk in the park. Support agents can actively share their screens to assist customers during the call.
Emotional AI Technology
Help agents understand customers’ state of mind with advanced Emotional AI detection technology - happy, confused, frustrated, etc.
Record Live Sessions
Enable/disable live session recording on support calls. Train support agents and improve performance based on the same.
High-Quality Video Chat
Give agents & customers the best video chat experiences - no glitches or call drop-offs no matter what the network is.
Industry Wise Use Cases for Live Video Chat
Explore unlimited possibilities across industries. Use live video chat support to connect with customers on a deeper level and provide the best support experiences.
What Made Us Integrate Live Video Chat Support on Our Platform?
Live video chat support has been on the surge for some time now and an increased number of consumers prefer and have started to connect with agents via live video chat. And statistics say that a support interaction in the form of live video chat can give result in a 73% CSAT score.
We’ve been customer-centric always. And we wanted our clients to have the opportunity to deliver great customer support and build better relationships with their customers. And hence, we introduced live video chat as a support channel.
We’ve always been at the forefront of helping businesses deliver great customer service and this new feature will help brands scale the standard of their customer service significantly
Try Live Video Chat for Your Business
Get in touch with our experts to know how live video chat can be useful for your business. Deliver great customer support and exceptional experiences on the go!
NO CREDIT CARD. NO COMMITMENT.
FROM OUR CX EXPERTS
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CONTACT US
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- +1 (512) 539-0360 (USA)
- contact@simplify360.com
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- +91 70192 38162 (India)
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(Manila, Philippines)
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