Create AI Powered Conversations with our Live Chat Support Module with Chatbot.

Create a personal connection with customers looking for support with Live Chat.

omni channel engagement

We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

Live Chat Features:

A Single Platform for Multiple Channels

Manage all your conversations across social channels on a centralized platform. Interact with customers on Web chat, In-App chat, with our Live Chat. Enable your customer service team to be more efficient with contextual resolutions from conversation history, customer details, and other important information.

Provide Real-Time Resolutions

Simplify360 live chat gives you access to real-time support. Integrate live chat to your website, mobile app or other channels and start interacting with customers in minutes. Help customers in real time and increase customer satisfaction.

omnichannel customer engagement
omnichannel customer engagement
conversational ai chatbot

Seamless Automation with Human Fallback

Integrate AI chatbots to resolve issues in real-time or escalate a customer conversation to the right human agent on any channel. Our AI-based bots enable agents to improve productivity by helping more customers in less time, which can significantly improve your CSAT score.

Manage Performance and Workflow in Real-Time

Monitor and manage performance metrics for chatbots, agents, and conversations. Set alerts for agents to conversations that require immediate attention, enable them with the ability to intervene as needed.

Analyse Actionable KPIs and Metrics

Monitor customer queries to understand how you can improve your service and brand performance across all messaging channels from a centralized platform. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

conversational ai chatbot

Why Simplify 360?

Streamlined Ticketing system Icon

A Single Platform for Multiple Channels

Manage all your conversations across social channels on a centralized platform. Interact with customers on Web chat, In-App chat, with our Live Chat. Enable your customer service team to be more efficient with contextual resolutions from conversation history, customer details, and other important information.

Workflow icon

Provide Real-Time Resolutions

Simplify360 live chat gives you access to real-time support. Integrate live chat to your website, mobile app or other channels and start interacting with customers in minutes. Help customers in real time and increase customer satisfaction.

Actionable Insights and analytics icon

Seamless Automation with Human Fallback

Integrate AI chatbots to resolve issues in real-time or escalate a customer conversation to the right human agent on any channel. Our AI-based bots enable agents to improve productivity by helping more customers in less time, which can significantly improve your CSAT score.

Easy Onboarding Icon

Manage Performance and Workflow in Real-Time

Monitor and manage performance metrics for chatbots, agents, and conversations. Set alerts for agents to conversations that require immediate attention, enable them with the ability to intervene as needed.

Robust SLA management icon

Analyse Actionable KPIs and Metrics

Monitor customer queries to understand how you can improve your service and brand performance across all messaging channels from a centralized platform. Capture holistic data on the voice of customers, overall sentiment, agent performance and much more.

Why Simplify360?

Our AI driven platform allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our intuitive ticketing system streamline customer interactions. With our AI insights, track and manage your brand performance.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.

We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.

A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.

Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!

Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!

    Here is what our customers say about us!

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    All your Chat channels on a single platform