SOCIAL AI
Man Machine Collaboration – Social AI
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Channel of Choice
Web, Mobile app, Social Media, Kiosk, Tablet
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NLP
NLP Topic, Intent & Suggestion Algorithms
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Multi-Step Process
Graphical Desicison Tree Editor
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Personalize
Integration with back end systems through available web services
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Seamless Transfer
Seamless Transfer to next level support
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Speech
Available in multiple languages and can be enabled through both voice, text
WHY SIMPLYBOTS?
Why SimplyBots?
Business Benefits – Integrated AI Bots & IM
kpi
Voice
Live Chat
Bot
Agent man hours per 10K interactions
1700
1140
0
183
Digital Deflection
0
25%
2.5%
55%
Customer Satisfaction%
72
61
3
86
- Highest CX
- Best in Class Customer Experience Design
- Best in class TCO for Customer Engagement
- Digital Deflection
- Secure
- Scalable
- Enterprise Integration Architecture
- Intelligent Automation
- Omnichannel