SOCIAL AI
Man Machine Collaboration – Social AI
Channel of Choice
Web, Mobile app, Social Media, Kiosk, Tablet
NLP
NLP Topic, Intent & Suggestion Algorithms
Multi-Step Process
Graphical Desicison Tree Editor
Personalize
Integration with back end systems through available web services
Seamless Transfer
Seamless Transfer to next level support
Speech
Available in multiple languages and can be enabled through both voice, text
WHY SIMPLYBOTS?
Why SimplyBots?
Business Benefits – Integrated AI Bots & IM
kpi
Voice
Live Chat
Bot
Agent man hours per 10K interactions
1700
1140
0
183
Digital Deflection
0
25%
2.5%
55%
Customer Satisfaction%
72
61
3
86
- Highest CX
- Best in Class Customer Experience Design
- Best in class TCO for Customer Engagement
- Digital Deflection
- Secure
- Scalable
- Enterprise Integration Architecture
- Intelligent Automation
- Omnichannel