5Bn

customers across all key instant messaging platforms

70%

of all customers choose message us over call us

5Bn+ Users, 500k+ active chatbots and users expecting one-on-one hyper-personalisation, the math speaks for itself. Social is now hyper-personal and all brands want seamless instant messenger conversations that are one-on-one and offset costs with inbuilt AI!

Rohit Gupta, CEO, Simplify360

Instant Messenger Features

All Channels in one queue

Customers are shifting to asynchronous messaging in droves.

  • Simplify360 helps you connect quickly and easily with your customers on Facebook Messenger, WhatsApp, Facebook Messenger, WeChat, Line, Apple Business Chat and other upcoming networks.
  • Seamless digital native experience while offering your agents the depth of functionalities offered by these networks.
All Channels
Chatbot

Optimize with Automation

  • Simplify360’s intelligent automation is present at the heart of our platform. Use them across your channels including Facebook Messengers, WhatsApp, WeChat, Line to give your customer the same expert and pleasant experience across your lines of communication.
  • With agent to bot transfer and the agents having the ability to take over bots witness your brands CSAT/NPS scale.

Live and Asynchronous

  • Let your agents move between chats from various channels, talk to multiple customers or attend a single customer in real-time.
  • Simplify360 supports both live and asynchronous modes as per as per your queue volumes and your needs.
Asynchronus
Alerts

Alerts & Escalations

  • Completely configurable alerts by roles and teams
  • Configure alerts by issue type, rating, sentiment and more
  • Outbound email and SMS alerts for urgent priorities
  • Auto-prioritisation of reviews based on both sentiment and rating

One of UAE’s most trusted money exchange and money transfer companies uses Simplify360 to seamlessly communicate with it’s customers across all WhatsApp, LiveChat, Facebook. We have helped them increase their productivity as well as widened their reach with their customers, while keeping the agent count constant.

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