Ultimate Instagram Management Platform - Publish, Respond and Analyze
Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Ultimate Instagram Management Platform - Publish, Respond and Analyze
Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Smart Instagram Management for all your needs with our AI-driven Omnichannel Platform.
Streamlined customer interactions on Instagram
Filter customer interactions by issue type, sentiment, and source, to prioritize essential cases. Understand in-depth analytics on customer sentiment upon resolutions and across all Instagram accounts.
Plan and publish content on Instagram
Maintain an organised publishing calendar to plan and schedule content at the right time. Manage all Instagram accounts from one place and ensure consistency in content across all profiles.
Key metrics from Instagram
Analyze growth,content performance along with other KPIs according to your business needs. With weekly reports understand your customers' interaction with posts and set benchmarks for your content.
Respond via Instagram Messenger
Respond to Instagram direct messages without heading to the social platform. The integration with Messenger API for Instagram allows you to respond to DMs from the Simplfy360 platform.
Streamlined workflow
Set tasks and auto-tagging for inbound messages and mentions to increase productivity. With efficient collaborations stay on-brand and ensure Instagram posts are compliant with approval workflow. Set alerts and escalations based on situations and sentiment to the right team or agent.
Simplified Ticketing System
Our AI-driven ticketing system will increase productivity in a cost-efficient manner, monitor tickets at every stage of resolution, and track any peaks in inbound messages to understand the reason.
Capture your customers’ attention with a dynamic engagement on Instagram.
End-end encryption
Automated chat routing
Live chat interactions
Multiple Languages Supported
Automated alerts to teams and agents
Sentiment Analysis
Why Simplify360?
Simplify360 is an Omnichannel Platform that allows businesses to manage their responses and customer interactions across all channels, social media, messaging channels, review sites and much more, from one place.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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