Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Filter customer interactions by issue type, sentiment, and source, to prioritize essential cases. Understand in-depth analytics on customer sentiment upon resolutions and across all Instagram accounts.
Maintain an organised publishing calendar to plan and schedule content at the right time. Manage all Instagram accounts from one place and ensure consistency in content across all profiles.
Analyze growth,content performance along with other KPIs according to your business needs. With weekly reports understand your customers' interaction with posts and set benchmarks for your content.
Respond to Instagram direct messages without heading to the social platform. The integration with Messenger API for Instagram allows you to respond to DMs from the Simplfy360 platform.
Set tasks and auto-tagging for inbound messages and mentions to increase productivity. With efficient collaborations stay on-brand and ensure Instagram posts are compliant with approval workflow. Set alerts and escalations based on situations and sentiment to the right team or agent.
Our AI-driven ticketing system will increase productivity in a cost-efficient manner, monitor tickets at every stage of resolution, and track any peaks in inbound messages to understand the reason.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
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