Ultimate Instagram Management Platform - Publish, Respond and Analyze
Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Ultimate Instagram Management Platform - Publish, Respond and Analyze
Make it easier for your Agents and Social Media team to engage and publish via Simplify360 on Instagram.
Smart Instagram Management for all your needs with our AI-driven Omnichannel Platform.
Streamlined customer interactions on Instagram
Filter customer interactions by issue type, sentiment, and source, to prioritize essential cases. Understand in-depth analytics on customer sentiment upon resolutions and across all Instagram accounts.
Plan and publish content on Instagram
Maintain an organised publishing calendar to plan and schedule content at the right time. Manage all Instagram accounts from one place and ensure consistency in content across all profiles.
Key metrics from Instagram
Analyze growth,content performance along with other KPIs according to your business needs. With weekly reports understand your customers' interaction with posts and set benchmarks for your content.
Respond via Instagram Messenger
Respond to Instagram direct messages without heading to the social platform. The integration with Messenger API for Instagram allows you to respond to DMs from the Simplfy360 platform.
Streamlined workflow
Set tasks and auto-tagging for inbound messages and mentions to increase productivity. With efficient collaborations stay on-brand and ensure Instagram posts are compliant with approval workflow. Set alerts and escalations based on situations and sentiment to the right team or agent.
Simplified Ticketing System
Our AI-driven ticketing system will increase productivity in a cost-efficient manner, monitor tickets at every stage of resolution, and track any peaks in inbound messages to understand the reason.
Capture your customers’ attention with a dynamic engagement on Instagram.
End-end encryption
Automated chat routing
Live chat interactions
Multiple Languages Supported
Automated alerts to teams and agents
Sentiment Analysis
Why Simplify360?
Simplify360 is an Omnichannel Platform that allows businesses to manage their responses and customer interactions across all channels, social media, messaging channels, review sites and much more, from one place.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
Here is what our customers say about us!
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- USA: 701 E. Plano Pkwy, Ste. 408, Carrollton, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (IND)
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