Facebooks’ recommendation feature (previously Reviews) allows brands to track reviews with different flairs. A key part of tracking your brand’s customer experience for brick and mortar stores & other experiences from end customers.

Rohit Gupta, CEO, Simplify360

 

Integrated Review Monitoring

 

    • Capture Cross Channel Reviews from Facebook and Google Business Reviews
    • Role based and custom dashboards for multi geo/cross functional teams

 

Automated & SLA Based Review Responses

 

    • SLA based routing engine
    • Track and manage every single review posted
    • Move customers from detractors to advocates

 

Review Generation & Widgets

 

    • Use our cross channel features to also drive non detractors to review
    • Embed widgets to showcase the success of local businesses (ex: local store reviews/dealerships etc)
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