One Stop Shop

Omnichannel Customer Service Platform for Enterprises with AI powered Automation

Simplify360’s end-to-end social media management platform and omni-channel engagement allows for better social media and digital engagements. Superior, optimized conversations with end customers, industry leading collaboration, workflows and role based customization across listening, engagement, publishing and customer service.

Enterprise management

One Stop Shop

Omnichannel Customer Service Platform for Enterprises with AI powered Automation

Simplify360’s end-to-end social media management platform and omni-channel engagement allows for better social media and digital engagements. Superior, optimized conversations with end customers, industry leading collaboration, workflows and role based customization across listening, engagement, publishing and customer service.

Enterprise management
Our USP is that we can sit within your martech and IT ecosystems and customize rapidly and at low costs. This has allowed our existing enterprise partners to adopt new channels, innovate and differentiate vis-à-vis the competition

Why Simplify360 Enterprise?

Social Media Care

Offer support on channels customers use, increase customer satisfaction by providing convenient and accessible.

Omnichannel care

Manage and respond to customers across all your touch-points from a centralized platform.

Social Media Listening

Track and understand what customers are saying about your brand on social media.

Social Media Insights

Gain insights on customer sentiment, brand perception, VOC analysis and more.

Review Management

Manage and respond to reviews across all review platforms. Customize, automate and trigger surveys across channels.

AI & Chatbots

Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor-made chatbots to fit your needs and brand voice.

SOLUTIONS

Why Simplify360 Enterprise?

Social Media Customer Service

Social Listening

Campaign and Publishing

Omin-Channel Engagement

Cost to Own

Lowest Cost to Own

Request a demo to see how enterprises have banked on Simplify360 to transform their social media and digital engagement business. We also offer custom support to enterprises including:

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

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