Simplify360’s end-to-end social media management platform and omni-channel engagement allows for better social media and digital engagements. Superior, optimized conversations with end customers, industry leading collaboration, workflows and role based customization across listening, engagement, publishing and customer service.
Simplify360’s end-to-end social media management platform and omni-channel engagement allows for better social media and digital engagements. Superior, optimized conversations with end customers, industry leading collaboration, workflows and role based customization across listening, engagement, publishing and customer service.
Offer support on channels customers use, increase customer satisfaction by providing convenient and accessible.
Manage and respond to customers across all your touch-points from a centralized platform.
Track and understand what customers are saying about your brand on social media.
Gain insights on customer sentiment, brand perception, VOC analysis and more.
Manage and respond to reviews across all review platforms. Customize, automate and trigger surveys across channels.
Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor-made chatbots to fit your needs and brand voice.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
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