Get smarter customer-centric, digital-first solution for streamlined Digital Customer service with Simplify360’s Omni-channel Platform.
Get smarter customer-centric, digital-first solution for streamlined Digital Customer service with Simplify360’s Omni-channel Platform.
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
Automate and save manual hours with our AI based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human touch is imperative.
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalise and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Manage inbound messages across all channels through our AI based ticketing system, with auto-sentiment tagging and chatbot integration your agents can prioritize complex cases.
Streamline workflow system with our in-built AI based routing for better CSAT and productivity. Set alerts on our dashboard for team or person based on sentiments and issue type.
Set service levels for different work queues, and auto escalate cases if your service levers are not met. Streamline your emails by creating and tracking every mail from a single platform and never miss a response. Split and merge customer service tickets with ease.
Monitor the number of tickets in different stages, a change in the number of tickets could indicate an issue or a positive reaction to something you’ve initiated.
Scalable AI Driven platforms for consistent omnichannel customer service, that allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our AI insights, monitor and manage your brand performance. We also provide automated response management for reviews that integrates our AI assistant, ReviewAssistTM.Give your customers a great experience through Simplify360.
Facebook Messenger (and channel), Twitter & Twitter DM, Viber, Line, WeChat, also includes conversations from LinkedIn, Youtube, Pinterest, Email, WebChat, Google Play, iTunes and more
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
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