Create Memorable Customer Experiences for Your Customers and Your Agents!
Get smarter customer-centric, digital-first solution for streamlined Digital Customer service with Simplify360’s Omni-channel Platform.
Create Memorable Customer Experiences for Your Customers and Your Agents!
Get smarter customer-centric, digital-first solution for streamlined Digital Customer service with Simplify360’s Omni-channel Platform.
Digital Customer Service Features:
Interact with your customers across channels, wherever they are more comfortable.
Social Media
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
Instant messengers
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Review Management
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Support Email
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
AI ChatBots
Automate and save manual hours with our AI based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human touch is imperative.
Live/In-App Chat
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalise and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Streamlined Ticketing system
Manage inbound messages across all channels through our AI based ticketing system, with auto-sentiment tagging and chatbot integration your agents can prioritize complex cases.
Workflow
Streamline workflow system with our in-built AI based routing for better CSAT and productivity. Set alerts on our dashboard for team or person based on sentiments and issue type.
Robust SLA management
Set service levels for different work queues, and auto escalate cases if your service levers are not met. Streamline your emails by creating and tracking every mail from a single platform and never miss a response. Split and merge customer service tickets with ease.
Insights and Metrics
Monitor the number of tickets in different stages, a change in the number of tickets could indicate an issue or a positive reaction to something you’ve initiated.
Why Simplify360?
Scalable AI Driven platforms for consistent omnichannel customer service, that allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our AI insights, monitor and manage your brand performance. We also provide automated response management for reviews that integrates our AI assistant, ReviewAssistTM.Give your customers a great experience through Simplify360.
Social Networks & Instant Messengers including
Consistent Scalable Omni-channel conversations
Facebook Messenger (and channel), Twitter & Twitter DM, Viber, Line, WeChat, also includes conversations from LinkedIn, Youtube, Pinterest, Email, WebChat, Google Play, iTunes and more
Omni-channel Engagement
- Including Data from CRM, Email, chat, SMS etc
- Real time customer 360 view
- Integrated Email & chat workflow
Omni-channel Social Analytics
- Integrated omni-channel VOC and operational analytics
- Automated, Insights based reporting
- Best in class productivity metrics including on social such as AHT, SLAs, team based, etc.
- Integrated Email & chat workflow
USP
- Best in class human with AI design for exceptional and integrated customer experiences
- Operational excellence to help the customer service teams on robust workflows and integrated experiences that are familiar yet include all new digital touchpoints (1.5x productivity improvement)
Omni-channel Engagement
Omni-channel Social Analytics
USP
- Including Data from CRM, Email, chat, SMS etc
- Real time customer 360 view
- Integrated Email & chat workflow
- Integrated omni-channel VOC and operational analytics
- Automated, Insights based reporting
- Best in class productivity metrics including on social such as AHT, SLAs, team based, etc.
- Integrated Email & chat workflow
- Best in class human with AI design for exceptional and integrated customer experiences
- Operational excellence to help the customer service teams on robust workflows and integrated experiences that are familiar yet include all new digital touchpoints (1.5x productivity improvement)
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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