Delight Your Customers With AI-powered Omnichannel CX & Customer Support Platform.
Take the modern approach to CX & support with Simplify360.
- One Inbox for Social, Email, Chat, Messengers & more.
- AI-powered chatbots for automated support across all touchpoints.
- All-in-one social media suite for care, listening & publishing.
- End-to-end review management for app, location & eCommerce reviews.
- Streamline workflow system with our in-built AI-based routing & automated responses.
TAKE THE SIMPLIFY360 ADVANTAGE
One Platform for All Your CX & Customer Support Needs.
Connect with your customers across all messaging channels. Enable agents to monitor and respond to tickets across channels from one-inbox.
Automate and save manual hours with our AI-based chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Track and manage Location, App and eCommerce reviews. Respond to customers, automate responses and get detailed analytics of customer sentiment and more across channels.
Manage your emails and your other channels on the same platform. Route and auto-respond to emails with our intuitive ticketing system.
All-in-one social suite for social support, social listening and social publishing. Gain in-depth insights like customer sentiment, VoC, competitor performance and more.
Reimagine customer support with our live video chat feature. Connect with customers face-to-face and deliver more meaningful customer experiences.
Why Choose Simplify360 for Your Business?
Omnichannel Approach
Manage all your customer interactions from one platform and deliver the experience they deserve across channels.
Customizable Dashboards
Customize dashboards according to your specific needs, teams and roles. Route tickets based on roles, priority and more.
Actionable Insights
and Analytics
Gain comprehensive and detailed insights to measure your support team’s performance, productivity and ticket status in real-time.
Best Man-Machine
Collaboration
Increase productivity and gain better results with seamless man-machine collaboration. Make the best out of AI & human collaboration with Simplify360.
Best TCO in
the industry
A light on the pocket Customer Engagement Software with enterprise-grade features. Get more by paying less.
Easy Onboarding
Process
Integrate existing processes and workflows seamlessly onto our platform. Have a dedicated account manager stay with you at all times
Brands using our Digital Customer Service Platform have seen
40%
Reduction in social first response time
20%
Increase in CSAT
score
50%
Reduction in social first response time
40%
Reduction in average handling time
All your communication channels in one place.
Deliver beyond expectations.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. .
In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Sign up for Simplify360 Experience Today.
Start delivering modern customer support and amazing CX every day across all touchpoints.