Delight Your Customers With AI powered Omnichannel Customer Support Software
One platform for all your Customer Service needs
- One Inbox for Social, Email, Chat, Messengers & more
- Streamlined Ticketing system
- Streamline workflow system with our in-built AI based routing
- Automate responses for recurring issues
Trusted by 5000+ Brands Across the Globe
TAKE THE SIMPLIFY360 ADVANTAGE
One Platform for All Your Customer Experience Needs
Omnichannel Approach
Manage all your customer interactions from one platform and deliver the experience they deserve across channels.
Customizable Dashboards
Customize dashboards according to your specific needs, teams and roles.
Actionable Insights and Analytics
Gain comprehensive and detailed insights to measure your performance and productivity.
Best Man-Machine Collaboration
Increase productivity and gain better results with seamless man-machine collaboration.
Best TCO in the industry
A light on the pocket Customer Engagement Software with enterprise grade features.
Easy Onboarding Process
Integrate existing processes and workflows seamlessly onto our platform.
One Platform for All your Customer Service Needs
Social Media
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
AI ChatBots
Automate and save manual hours with our AI-based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Instant Messengers
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Support Email
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
Review Management
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Live/In-App Chat
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalize and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Social Media
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
AI ChatBots
Automate and save manual hours with our AI-based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Instant Messengers
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Support Email
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
Review Management
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Live/In-App Chat
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalize and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Brands using our Digital Customer Service Platform have seen
response time
deflection
handling time
Deliver Seamless Customer Experiences on Every Channel
