Delight Your Customers With AI powered Omnichannel Customer Support Software
One platform for all your Customer Service needs
- One Inbox for Social, Email, Chat, Messengers & more
- Streamlined Ticketing system
- Streamline workflow system with our in-built AI based routing
- Automate responses for recurring issues
Trusted by 5000+ Brands Across the Globe
TAKE THE SIMPLIFY360 ADVANTAGE
One Platform for All Your Customer Experience Needs
Omnichannel Approach
Manage all your customer interactions from one platform and deliver the experience they deserve across channels.
Customizable Dashboards
Customize dashboards according to your specific needs, teams and roles.
Actionable Insights and Analytics
Gain comprehensive and detailed insights to measure your performance and productivity.
Best Man-Machine Collabortion
Increase productivity and gain better results with seamless man-machine collaboration.
Best TCO in the industry
A light on the pocket Customer Engagement Software with enterprise grade features.
Easy Onboarding Process
Integrate existing processes and workflows seamlessly onto our platform.
One Platform for All your Customer Service Needs
Social Media
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
AI ChatBots
Automate and save manual hours with our AI-based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Instant Messengers
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Support Email
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
Review Management
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Live/In-App Chat
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalize and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Social Media
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
AI ChatBots
Automate and save manual hours with our AI-based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Instant Messengers
Connect with your customers across all messaging channels. Majority of customers prefer using instant messengers over traditional channels.
Support Email
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
Review Management
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Live/In-App Chat
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with customers. Personalize and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Brands using our Digital Customer Service Platform have seen
response time
deflection
handling time
Deliver Seamless Customer Experiences on Every Channel
Here is What Our Customers Say About Us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.