One Platform for Managing All Customer Interactions across Social Media, Chat, Messengers, Email, Reviews & More.
Leverage an intelligent and integrated solution at the lowest cost to own.
Integrate existing and new workflows onto our AI-powered platform.
Get personalized support anytime you need no matter the issue .
Get a comprehensive all platform view and engage with your customers effectively across social media channels with our Omnichannel digital experience platform.
Connect with your customers across all messaging channels. Majority of
customers prefer using instant messengers over traditional channels.
Automate and save manual hours with our AI-based Chatbots. Our bots will seamlessly transfer conversations to human agents only when human intervention is imperative.
Reimagine live chat with our platform, auto-route escalated cases to the right agent for real-time conversations with
customers. Personalize and Build In-App chats with our In-App SDK to provide excellent mobile experience to your customers.
Track and Manage reviews on e-commerce platforms, Apps (Android & iOS) and Locations. Respond to customers, Automate Response and get detailed analytics of performance and customer sentiment covering all channels.
Manage your emails and your other channels on the same platform. Route and Auto respond to emails with our intuitive ticketing system.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
© 2021 Simplify360