Digital Customer Service

Consistent Scalable
Omni-channel conversations

Social Networks & Instant Messengers including

 

Social Icons

Facebook Messenger (and channel), Twitter & Twitter DM, Viber, Line, WeChat, also includes conversations from
LinkedIn, Youtube, Pinterest, Email, WebChat, Google Play, iTunes and more

Omni-channel
Engagement

  • Including Data from CRM, Email, chat, SMS etc
  • Real time customer 360 view
  • Integrated Email & chat workflow

Omni-channel
Social Analytics

  • Integrated omni-channel VOC and operational analytics
  • Automated, Insights based reporting
  • Best in class productivity
    metrics including on social such as AHT, SLAs, team based, etc.
  • Integrated Email & chat workflow

USP

  • Best in class human with AI design for exceptional and
    integrated customer experiences
  • Operational excellence to help the customer service teams on robust workflows and integrated experiences that are familiar yet include all new
    digital touchpoints (1.5x productivity improvement)
Conversation Cloud benefits

Highest CX
Best in Class Customer Experience Design

Best in class TCO for Customer Engagement
Digital Deflection

  • Secure
  • Scalable
  • Enterprise Integration Architecture
  • Intelligent Automation
  • Omnichar
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