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Servicing Customers Socially

Resources: Consumer Report

Customer Experience Report
for Food Tech Industry

Do you want to understand how customers are behaving in the food tech industry. Take a look at the in-depth analysis report elaborating which brand is performing better in terms of providing amazing customer experience.

Key Takeaways

from the Report

This is what we found about the Online Food Delivery Industry:

  • Swiggy has the highest social Share of Voice.
  • Swiggy also has the fastest Response Time on social media.
  • Activity of brands on Instagram is increasing compared to other social platforms.
  • Most customers complained about “Ordering and Delivery” related issues.
  • Holachef has the highest social customer satisfaction score.

To get an in-depth understanding of the food tech industry, download the complete report.


Download Report