Non Voice
Live Chat

LiveChat

Live Chat reimagined!

Use our intuitive ticketing system to route and auto respond to messages
Create a unified and future proof omni-channel helpdesk
Robust SLA management and native AI products to turbocharge your productivity
Chat concurrency for faster turn-around-times (TAT)
Native AI to seamlessly transfer bot to humans

Email

Email is not built for customer care.

Use our intuitive ticketing system to route and auto respond to messages
Create a unified and future proof omni-channel helpdesk
Robust SLA management and native AI products to turbocharge your productivity

Email
In-app Chat

In-App Chat

With the S360 in-app SDK, you can provide an integrated on-mobile experience to your end customers. It helps with seamless resolutions, having omni-channel context in your app support and the ability to use our native AI for better digital deflection

Features

Non-Voice Customer Care

 Features

Reimagine customer service with Simplify360!

  • Use our intuitive ticketing system to route and auto respond to messages
  • Create a unified and future proof omni-channel helpdesk
  • Robust SLA management and native AI products to turbocharge your productivity
  • Chat concurrency for faster turn-around-times (TAT)
  • Native AI to seamlessly transfer bot to humans
  • Our robust work queue system is way better than team folders and assigning to individuals
  • Create teams and ensure that the platform supports your process and not the other way around
  • Our enterprise customers are also using our in-built AI based routing for better CSAT and productivity.
  • Create and track every mail and set service levels for different work queues
  • Split and merge tickets with ease
  • Auto-escalate cases if your service levels are not being met – FRT, AHT, TAT etc
  • Use AI for ticket routing to different queues based on skills, agent CSAT of query type and recency of end customer response and more
  • Create AI based auto responders
  • Get the customer VOC using our native sentiment engine
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