LiveChat
Live Chat reimagined!
Use our intuitive ticketing system to route and auto respond to messages
Create a unified and future proof omni-channel helpdesk
Robust SLA management and native AI products to turbocharge your productivity
Chat concurrency for faster turn-around-times (TAT)
Native AI to seamlessly transfer bot to humans
Email is not built for customer care.
Use our intuitive ticketing system to route and auto respond to messages
Create a unified and future proof omni-channel helpdesk
Robust SLA management and native AI products to turbocharge your productivity
In-App Chat
With the S360 in-app SDK, you can provide an integrated on-mobile experience to your end customers. It helps with seamless resolutions, having omni-channel context in your app support and the ability to use our native AI for better digital deflection
Features
Non-Voice Customer Care
Features
Reimagine customer service with Simplify360!
- Use our intuitive ticketing system to route and auto respond to messages
- Create a unified and future proof omni-channel helpdesk
- Robust SLA management and native AI products to turbocharge your productivity
- Chat concurrency for faster turn-around-times (TAT)
- Native AI to seamlessly transfer bot to humans
- Our robust work queue system is way better than team folders and assigning to individuals
- Create teams and ensure that the platform supports your process and not the other way around
- Our enterprise customers are also using our in-built AI based routing for better CSAT and productivity.
- Create and track every mail and set service levels for different work queues
- Split and merge tickets with ease
- Auto-escalate cases if your service levels are not being met – FRT, AHT, TAT etc
- Use AI for ticket routing to different queues based on skills, agent CSAT of query type and recency of end customer response and more
- Create AI based auto responders
- Get the customer VOC using our native sentiment engine
